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260 Chat Process Jobs in Mumbai

Customer Contact Comms New Associate

0-1 years

₹ 2 - 3.318L/yr (AmbitionBox estimate)

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This is an estimate of the average salary range for this position. It has not been reviewed by the company, and the actual salary may differ.

Mumbai

1 vacancy

Customer Contact Comms New Associate

Accenture

posted 7d ago

Job Description

Skill required: Omnichannel - Customer Communications



Designation:
Customer Contact Comms New Associate



Qualifications:
Any Graduation



Years of Experience:
0 to 1 years



What would you do?
You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Candidate who is good in email and chat process, who is good in typing is what is preferred hereCustomer communications are interactions between customers and businesses using various channels spanning digital and in person touchpoints. Customer communications can happen over the phone, via text, over chat, or face to face.



What are we looking for?
  • Customer Service Management
  • Customer Support Operations


    Roles and Responsibilities:
  • In this role you are required to solve routine problems, largely through precedent and referral to general guidelines
  • Your primary interaction is within your own team and your direct supervisor
  • In this role you will be given detailed instructions on all tasks
  • The decisions that you make impact your own work and are closely supervised
  • You will be an individual contributor as a part of a team with a predetermined, narrow scope of work
  • Please note that this role may require you to work in rotational shifts


    Qualifications


    Any Graduation

  • Employment Type: Full Time, Permanent

    Read full job description

    Accenture Interview Questions & Tips

    Prepare for Accenture new Associate roles with real interview advice

    What people at Accenture are saying

    4.1
     Rating based on 85 new Associate reviews

    Likes

    Leaning and growing

    • Salary - Excellent
    • +6 more
    Dislikes

    Nothing, All good.

    Read 85 new Associate reviews

    new Associate salary at Accenture

    reported by 673 employees
    Lock Unlock
    ₹1 L/yr - ₹4.8 L/yr
    6% more than the average new Associate Salary in India
    View more details

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