72 Charts Jobs

About The Role :



Role Purpose

The purpose of the role is to liaison and bridging the gap between customer and Wipro delivery team to comprehend and analyze customer requirements and articulating aptly to delivery teams thereby, ensuring right solutioning to the customer.





Do

1. Customer requirements gathering and engagement

Interface and coordinate with client engagement partners to understand the RFP/ RFI requirements

Detail out scope documents, functional & non-functional requirements, features etc ensuring all stated and unstated customer needs are captured

Construct workflow charts and diagrams, studying system capabilities, writing specification after thorough research and analysis of customer requirements

Engage and interact with internal team - project managers, pre-sales team, tech leads, architects to design and formulate accurate and timely response to RFP/RFIs

Understand and communicate the financial and operational impact of any changes

Periodic cadence with customers to seek clarifications and feedback wrt solution proposed for a particular RFP/ RFI and accordingly instructing delivery team to make changes in the design

Empower the customers through demonstration and presentation of the proposed solution/ prototype

Maintain relationships with customers to optimize business integration and lead generation

Ensure ongoing reviews and feedback from customers to improve and deliver better value (services/ products) to the customers

2. Engage with delivery team to ensure right solution is proposed to the customer

a. Periodic cadence with delivery team to:

Provide them with customer feedback/ inputs on the proposed solution

Review the test cases to check 100% coverage of customer requirements

Conduct root cause analysis to understand the proposed solution/ demo/ prototype before sharing it with the customer

Deploy and facilitate new change requests to cater to customer needs and requirements

Support QA team with periodic testing to ensure solutions meet the needs of businesses by giving timely inputs/feedback

Conduct Integration Testing and User Acceptance demos testing to validate implemented solutions and ensure 100% success rate

Use data modelling practices to analyze the findings and design, develop improvements and changes

Ensure 100% utilization by studying systems capabilities and understanding business specifications

Stitch the entire response/ solution proposed to the RFP/ RFI before its presented to the customer

b. Support Project Manager/ Delivery Team in delivering the solution to the customer

Define and plan project milestones, phases and different elements involved in the project along with the principal consultant

Drive and challenge the presumptions of delivery teams on how will they successfully execute their plans

Ensure Customer Satisfaction through quality deliverable on time

3. Build domain expertise and contribute to knowledge repository

Engage and interact with other BAs to share expertise and increase domain knowledge across the vertical

Write whitepapers/ research papers, point of views and share with the consulting community at large

Identify and create used cases for a different project/ account that can be brought at Wipro level for business enhancements

Conduct market research for content and development to provide latest inputs into the projects thereby ensuring customer delight

Deliver
    



No.   



Performance Parameter   



Measure     1.   Customer Engagement and Delivery Management   PCSAT, utilization % achievement, no. of leads generated from the business interaction, no. of errors/ gaps in documenting customer requirements, feedback from project manager, process flow diagrams (quality and timeliness), % of deal solutioning completed within timeline, velocity generated.     2.   Knowledge Management   No. of whitepapers/ research papers written, no. of user stories created, % of proposal documentation completed and uploaded into knowledge repository, No of reusable components developed for proposal during quarter