Enterprise Technical Consultant

About Chargebee.
Chargebee is a subscription billing and revenue management platform powering some of the fastest-growing brands around the world today, including Calendly, Hopin, Pret-a-Manger, Freshworks, Okta, Study.com, and others.
Thousands of SaaS and subscription-first businesses process over billions of dollars in revenue every year through the Chargebee platform.
Headquartered in San Francisco, USA, our 500+ team members work remotely worldwide, including India, the Netherlands, Paris, Spain, Australia, and the USA..
Chargebee has raised over $480 million in capital and is funded by Accel, Tiger Global, Insight Partners, Steadview Capital, and Sapphire Ventures.
And were on a mission to push the boundaries of subscription revenue operations.
Not just ours but every customer and prospective business on a recurring revenue model..
Job Summary.
We are looking for enthusiastic individuals to join our Premium Support team, providing high-quality support to customers who have subscribed to our premium support offerings.
As an Enterprise Technical Consultant, you will be responsible for ensuring fast and accurate responses to customer inquiries, coordinating with internal teams to resolve issues promptly, and escalating issues as needed to ensure customer satisfaction..
Roles And Responsibilities.
Develop and maintain a deep understanding of Chargebee's multi-product suite.
Provide exceptional support to customers who have subscribed to our premium support offerings via Email / Chat / Phone / Slack.
Respond to customer inquiries in a timely and accurate manner with white-glove care, meeting tight SLAs.
Coordinate with internal teams, including product and engineering, to resolve customer issues quickly and effectively.
Document solutions in our knowledge base to enhance our customer self serve capabilities.
Be an active member of product squads and provide valuable feedback from customer interactions to make our product suite better.
Share your knowledge by hosting internal trainings.
Skills And Experience.
Previous experience in an enterprise customer support role, preferably in a premium support team or as a Technical Account Manager.
Good understanding of RestAPIs and can run/test API calls.
Understanding of HTML/JS.
Excellent communication skills, both written and verbal.
Strong problem-solving skills and the ability to think quickly under pressure.
Ability to work independently and as part of a team.
Ability to articulate technical concepts to a non-technical audience.
A customer-centric mindset and a passion for delivering exceptional service.