Mis Analyst

DATA ANALYST
About the Gurus
Founded in 2014, Chargeback Gurus helps clients protect and recover revenue by providing flexible, data-driven chargeback management solutions.
By understanding its clients’ needs and fully aligning with their goals, CBG delivers tech-enabled solutions that help clients reduce chargebacks and increase win rates to maximize revenue recovery. The company’s smart solutions use powerful data science and analytics to deliver industry-leading results, which has generated hundreds of millions of dollars in recovered revenue for its clients.
CBG has a strong presence in Chennai, the fintech capital of India. CBG has been operating in India for eight years, during which the company has consistently grown in terms of revenue and manpower. CBG’s Chennai office serves as the company's Operations and Product R&D hub, with a strong 400+ member team driving their innovation and growth. The India team's game-changing AI-ML-based innovations are instrumental in the global success of CBG.

CBG has won numerous awards and accolades, including multiple Stevie Awards, and being named in the Inc 5000 Fastest-Growing US Companies multiple times, Silicon Review 50 Fastest Growing Companies, GRC’s Top 10 Fraud Management Solution and Digital Bankers Global Innovation Award. CBG mitigation strategies have helped thousands of merchants increase customer retention, improve brand satisfaction and drive repeat purchases. As a premier employer in the US and Chennai India, come join the CBG family. For more information, visit www.chargebackgurus.com.

Position Overview
As a Data Analyst in the chargeback industry at Chargeback Gurus, you will play a pivotal role in driving data-driven insights, uncovering patterns, and deriving actionable recommendations to optimize chargeback processes for our clients. You will collaborate closely with cross-functional teams, leveraging your analytical skills to enhance decision-making, and improve overall business performance. Critical thinking and problem-solving skills, utilizing statistics are essential for interpreting data.
We are a fast-paced firm and love to work with people who are creative, smart, flexible, and deep thinkers. We value every member of our team and work as a collaborative, tight-knit group. We work hard, but don’t take ourselves too seriously – bring your sense of humor. We are currently looking to hire an energetic, highly motivated, can-do attitude individual to join our team.

JOB DESCRIPTION:

Role: Data Analyst

Exp:3-5 Years

Key Responsibilities

• Analyze large and complex datasets related to financial transactions, customer behavior, fraud incidents, and payment disputes to identify trends, anomalies, and patterns.
• Monitor and evaluate data for anomalies, unusual patterns, and emerging fraud trends, taking proactive measures to address potential risks.
• Develop and maintain Management Information System (MIS) reports that highlight key performance metrics, trends, and insights for executive leadership and operational teams.
• Create standardized and ad-hoc reports that provide actionable insights to business leaders, guiding strategic initiatives and operational improvements.
• Work with Sales team to provide ROI for the new clients & ensure ROI committed for various business requirements are tracked and presented.
• Collaborate with internal teams, including operations, sales, marketing, client success, and product development, to identify opportunities for process improvements based on data insights.
• Utilize data visualization tools such as Power BI, QuickSight (preferably), PPT or similar platforms to transform complex data into intuitive visual representations.

Job Requirement Qualifications

• Minimum 3-4 years of experience, preferably in financial or banking industry, with a track record of delivering impactful insights.
• Proficiency in data manipulation, analysis, and visualization using tools such as SQL, VBA, Python and data visualization applications (e.g., PowerBI, QuickSight).
• Expert level of usage of MS-Excel, MS-PowerPoint and MS-Word.
• Sig Sigma and LEAN certifications would be an added advantage.
• Excellent problem-solving skills with the ability to extract insights from complex and unstructured data is necessary.
• Effective communication skills to convey technical findings to both technical and non-technical audiences are required.
• Detail-oriented mindset with a commitment to data integrity and quality assurance.
• Ability to multitask multiple projects, ensure high quality delivery with self-proofing capabilities.
• Ability and maturity to manage tasks and assignments independently.
• Flexible to work between 3 PM to 12 midnight or 6:30 PM to 3:30 AM IST shift
• Natural ability to thrive in a fast-paced, deadline-oriented environment.

1