Senior General Manager admissions

Role & responsibilities

Job Title: Senior General Manager Admission

Location: Chandigarh University, Chandigarh, India

Job Summary:

The Senior General Manager – Admission is a strategic leadership role responsible for overseeing the entire admissions process, developing and implementing effective admission strategies, and ensuring the enrollment targets are met. The role demands a proactive approach in managing relationships with prospective students, parents, educational institutions, and other stakeholders while maintaining high standards of process excellence and compliance.

Key Responsibilities:

• Strategic Leadership & Planning:
• Develop and execute a comprehensive admissions strategy in line with the university’s growth objectives.
• Set annual enrollment targets and devise action plans to achieve them.
• Monitor market trends and competitor activities to adapt admission strategies accordingly.
• Admissions Management:
• Oversee the entire admissions lifecycle—from inquiry to enrollment—ensuring an exceptional candidate experience.
• Implement and optimize processes, tools, and technologies to streamline admissions operations.
• Analyze admission metrics and prepare regular performance reports for senior management.
• Team Leadership & Development:
• Lead, mentor, and motivate the admissions team, ensuring effective performance management and professional growth.
• Conduct regular training sessions and workshops to enhance team skills and knowledge.
• Foster a collaborative environment that encourages innovation and continuous improvement.
• Stakeholder Engagement & Relationship Management:
• Build and maintain strong relationships with schools, coaching centers, and other educational consultants to boost lead generation.
• Represent the university at education fairs, seminars, and community outreach events.
• Work closely with academic and marketing teams to ensure a unified approach to student recruitment.
• Compliance & Quality Assurance:
• Ensure adherence to university policies, regulatory requirements, and ethical standards in all admission practices.
• Review and update admission procedures regularly to maintain process efficiency and transparency.
• Handle escalated queries and issues with professionalism and prompt resolution.

Qualifications & Experience:

• Educational Background:
• Master’s degree in Business Administration, Education Management, or a related field. An MBA from a reputed institution is preferred.
• Experience:
• Minimum 10-15 years of experience in admissions management or higher education administration.
• Proven track record of achieving enrollment targets and managing large teams.
• Experience in strategy formulation and execution in an academic or education-focused organization.
• Skills & Competencies:
• Exceptional leadership, communication, and interpersonal skills.
• Strong analytical abilities and data-driven decision-making skills.
• Proficiency in using CRM systems, data analytics tools, and Microsoft Office Suite.
• Ability to work under pressure, manage multiple projects, and meet tight deadlines.

Key Performance Indicators (KPIs):

• Achievement of annual enrollment and revenue targets.
• Efficiency and turnaround time in the admissions process.
• Candidate satisfaction ratings and quality of the enrollment process.
• Team performance, retention, and professional development metrics.
• Growth and quality of stakeholder relationships.

Additional Information:

• Reporting Structure: The Senior General Manager – Admission will report directly to the Director/Vice President of Admissions or the Chief Operating Officer (COO).
• Remuneration: Competitive salary package with performance-based incentives.
• Application Process: Interested candidates should submit a detailed resume, cover letter, and any relevant credentials via the university’s career portal or designated email.

Preferred candidate profile

Perks and benefits