Network People Services Technologies - Risk & Compliance Manager (15-20 yrs)

Who we are and what do we do?

- NPST is a fintech company bridging the banking and fintech worlds with its product suite of technology and payments, for over 10 years.

- We provide software and digital payment solutions to the BFSI Industry as a Technology service provider.

- We function as a Technology Service Provider (TSP) and a Third-Party Aggregator Provider (TPAP), catering to stakeholders across the financial value chain, including banks, merchant aggregators, merchants, and consumers.

- We got listed targeting SME IPO in Aug - 2021 on the NSE Emerge platform with a market cap of 2000 Cr (as of Mar'24) and became NPCIan approved Merchant Payment Service Provider, acquiring merchants and facilitating payment.

- NPST has a marquee clientele having 10 Banks and 30+ PAPG and Merchants.

- We believe, Technology drives generations making lives simpler and efficient and aim to change lives and build financially inclusive societies.

What will you do?

- The Manager - Risk & Compliance will shape NPST's Risk & Compliance team, focusing on onboarding policies and transaction monitoring in fintech, digital payments, and banking solutions.

- This role combines strategic thinking and attention to detail to ensure strict compliance, identify risks, and protect NPST's financial and reputational integrity.

Job responsibilities:

Risk & Compliance Checks:

- Review merchant onboarding reports and ensure KYC documents meet NPST's policy.

- Verify that merchant websites align with agreed business lines.

- Conduct comprehensive website scans for due diligence.

- Check merchant credentials (Email ID, Mobile No., Website, Business Address) on social media for reviews.

- Confirm merchants are not listed in PEP/Sanction/Grey/Blacklisted databases.

- Validate bank accounts via Penny Drop Testing to ensure they belong to the merchant in India.

- Place MID/SID on hold if anomalies are detected until clarifications are received.

- Monitor the validity of GST Certificates post-onboarding.

Charge-Back Management:

- Maintain and report chargeback cases to the respective MID/SID within defined turnaround times.

- Report chargeback cases to banking partners with necessary documentation.

- Monitor and prevent chargebacks, fraud, and UPI disputes, guiding merchants through the process.

- Prepare detailed reports on chargeback cases daily, weekly, and monthly by MID/SID.

- Publish Month-To-Date (MTD) reports to manage sales-to-chargeback and fraud-to-sales ratios.

Compliance and Monitoring:

- Conduct regular web-compliance checks of onboarded merchants.

- Track suspicious transactions through monitoring.

- Respond to inquiries from Cyber/LEA agencies and manage GST escalations.

Process Enhancement:

- Identify areas for process improvement and automation.

- Develop and conduct training programs to enhance team skills in risk and compliance.

What are we looking for:

- Strong analytical and problem-solving skills.

- Proficient in risk analysis, transaction monitoring, and chargeback processes.

- Familiarity with KYC procedures and regulatory compliance.

- Excellent communication and interpersonal skills.

- Ability to maintain integrity and impartiality in all tasks.

- Entrepreneurial skills, ability to observe, innovate, and own your work.

- Detail-oriented and organized with strong time management skills.

- Influencing skills and the ability to create positive working relationships with team members at all levels.

- Collaborative approach and work with perfection as a group effort to achieve organizational goals.

Total Experience: 15+ years.

Industry : PA/PG/Fintech.

Work arrangement : Normal business hours as per NPST policy, with the team on standby 24/7 for critical escalations and business requirements.

Location : Noida

What do we offer:

- An organization where we strongly believe in one organization, one goal.

- A fun workplace which compels us to challenge ourselves and aim higher.

- A team that strongly believes in collaboration and celebrating success together.

- Benefits that resonate 'We Care'.

- If this opportunity excites you, we invite you to apply and contribute to our success story.

- If your resume is shortlisted, you will hear back from us.