Business Development Manager

Key Responsibilities

• Operational Support
• Assist in managing day-to-day operations, including coordinating between internal departments and clients.
• Maintain and update client and project databases, ensuring accuracy and timeliness.
• Prepare reports, presentations, and documentation for meetings with clients, stakeholders, and internal teams.
• Handle general office administration duties (e.g., managing office supplies, scheduling meetings, coordinating travel arrangements).
• Client Coordination
• Serve as the primary point of contact for clients regarding ongoing projects, training schedules, and service inquiries.
• Track client feedback and ensure proper follow-up, improving client satisfaction.
• Help with proposal preparation and maintain effective communication with clients throughout project lifecycles.
• Business Development Support
• Assist the business development team with research, lead generation, and market analysis.
• Help coordinate new client onboarding and support the preparation of contracts, agreements, and service-level agreements (SLAs).
• Contribute to the development of marketing materials, including presentations, brochures, and proposals for prospective clients.
• Training Support
• Coordinate and manage logistics for training sessions, including scheduling, venue booking, and material preparation.
• Maintain training records, ensure certificates are issued, and track attendance and performance.
• Assist in gathering feedback from training participants to improve future training programs.
• Project Coordination
• Collaborate with project managers and IT teams to ensure that projects are on track, meeting deadlines, and within budget.
• Help in preparing and updating project documentation, including timelines, task assignments, and progress reports.
• Monitor the status of ongoing projects and provide updates to key stakeholders.
• Communication and Collaboration
• Foster clear communication between various internal teams, external clients, and partners.
• Assist in resolving any issues or challenges that arise, ensuring the smooth flow of communication.
• Participate in team meetings and contribute to brainstorming sessions for business process improvements.

Preferred candidate profile

Education: Bachelors degree in Business Administration, Management, Information Technology, or a related field.

Experience: 0-5 years of experience in a business support or administrative role, preferably in an IT or training-related company.

Technical Skills:

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Familiarity with project management tools (e.g., Trello, Asana, Jira) and CRM systems.
• Basic understanding of IT development processes or training methodologies is a plus.

Communication Skills:

• Strong written and verbal communication skills.
• Ability to communicate effectively with clients, team members, and senior management.

Organizational Skills:

• Strong multitasking abilities and attention to detail.
• Ability to prioritize tasks and work under pressure with deadlines.
• Excellent time management and problem-solving skills.

Interpersonal Skills:

• Positive attitude, team player, and flexible with changing priorities.
• Strong customer service orientation and professional demeanor.

Additional Attributes:

• Ability to work in a fast-paced environment with minimal supervision.
• Eagerness to learn and contribute to team success.
• Experience working in a tech-driven or training environment is preferred.

Perks and benefits

• Competitive salary and benefits package.
• Opportunity for professional growth and career advancement.
• A collaborative and dynamic work environment.
• Exposure to cutting-edge IT solutions and innovative training programs.