Product Specialist

Deeper understanding/knowledge of telecom products (B2B) and experience in B2B telecom products sales and pre-sales
Work with Sales team and enterprise customers
Answer Pre-contract questions related to the products
Provide tailored responses based on queries related to the products
Maintain FAQ Database and documentation for all queries to streamline pre-contract process
Gather feedback from sales team and customers and improve the process
Enhance self-service platform which provides the product information to the customers
Accessing multiple support systems and tools
To access all the information required to deliver the pre-sales queries/questions
To view the status of implementation etc.
Excellent communication skills - work with multiple teams/customers
Success metric: Reduction in pre-sales cycle time by providing complete and accurate answers and suitable product information.

Skills:

• Telecommunications
• Product Management
• Product Owner
• Product Strategy