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Technical Support Senior Manager
Cex Webuy Entertainment
posted 6mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Leadership, development and management of the core Tech Support team
- Involved in developing and refining incident response plans and procedures
- Involved in decision-making regarding incident prioritization and resolution strategies
- Improving the delivery of Support services to meet the needs of the company
- Maintaining the standards of an established and high performing team
- Identify problem areas, improve processes and implement strategic solutions
- Act as an escalation point for challenging user situations, providing expert guidance and support to resolve issues and restore service
- Conduct regular reviews and audits of support interactions, tickets, and survey feedback to identify trends, root causes of issues, and opportunities for improvement.
- Implement corrective actions and training programs to address performance gaps
- Communicating with managers, senior staff and other departments to a high standard
- Engage support team members globally to ensure process adoption
- Developing people to provide value to their own careers as well as the company
- Taking action to make sure the interests of the team are preserved and protected
- Attend, participate and lead departmental meetings where required
- Be highly available and involved at a high level in the resolution of disaster recovery situations
- Experience working with and managing a team size of 10 or more people
- High level of verbal and written communication
- Ability to work under pressure
- Ready to contribute with own ideas and opinions
- Good appetite for technical knowledge
- Experience abroad or working with international counterparts
- Open minded and creative
- Hands on and interactive approach to management
- Basic knowledge of AWS or cloud servers
- Experience with Windows Server operating systems and Active Directory troubleshooting
- Knowledge of Google Suite products
- Experience managing software deployments and supporting applications
Employment Type: Full Time, Permanent
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People are getting interviews at Cex Webuy Entertainment through
People are getting interviews through
(based on 12 Cex Webuy Entertainment interviews)
Job Portal
Company Website
Referral
Walkin
Campus Placement
33%
25%
17%
17%
8%
High
Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.
What people at Cex Webuy Entertainment are saying
Technical Support salary at Cex Webuy Entertainment
reported by
1
employee
with 3
years exp.
₹7.7
L/yr - ₹9.8
L/yr
146%
more
than the average Technical Support Salary in India
View more details
What Cex Webuy Entertainment employees are saying about work life
based on 134 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Cex Webuy Entertainment Benefits
View more benefits
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