CerebrumX Labs - Customer Support Manager - B2B (6-8 yrs)

Position: Customer Support Manager (B2B)

Experience: 6-8 years

Location: Gurugram/Delhi NCR

Shift: Overlapping with US Time Zones (overlapping)/Remote

Job Description:

- We are seeking a dynamic and experienced Customer Support Manager for our B2B model.

- The ideal candidate will manage and lead a customer support team to provide excellent service to our US-based clients.

- This is a remote role that requires strong verbal and written communication skills, as well as experience in working with international clients.

Responsibilities:

- Lead and manage a customer support team focused on B2B clients.

- Ensure timely and effective resolution of client issues and inquiries.

- Develop and implement support strategies to enhance customer satisfaction.

- Maintain strong communication and collaboration with US clients.

- Track and analyze support metrics to identify areas of improvement.

- Coordinate with internal teams to provide comprehensive client support.

- Prepare regular reports on customer feedback and support performance.

- Train, mentor, and guide the support team to meet performance targets.

Experience & Competencies:

- Having very good experience in customer support management.

- Must have excellent English verbal and written communications.

- Good experience in customer support team management.

- Working in the automobile industry will be preferred.

Company Details:

- CerebrumX is the Connected Car Data Ecosystem company with the objective to democratize the Connected Car Data Ecosystem.

- It's proprietary Advanced Deep Learning Platform (ADLP), provides easy to Use Development Interface though open APIs to allow Consumers build their customized business use cases.

- ADLP is a Trusted and Neutral source of Connected Car Data Augmented with Social, Location, Weather and Mobility data to drive better business decisions in changing ecosystem.

- ADLP allows to create Enriched Data Market Place of use cases catering to different verticals including Car OEMs, FINTECH, Insurance, City Planners, Media Companies, Car Dealerships, etc.

- ADLP provides a plug-in to manage and maintain Data Privacy, Anonymization and Consent Management at the source Data to ensure that any personal information is treated based on the user consent.

- All data in platform is tagged to ensure multi-level access for consumers based on the data provider consent.

Company Website: http://www.cerebrumx.ai