As an E-commerce head, you will be given the responsibility to oversee the health and conversion of our online commerce channel. You will work with web merchandisers, marketing, product & tech teams, supply, and customer service to ensure the online commerce funnels are creating value for users and for our client.
You will secure e-commerce growth opportunities and initiatives by expanding/enhancing the e-commerce offerings (e.g. new payment methods, new fulfilment options, new functionalities on the e-commerce platform etc.) by collaborating with the Product and Tech teams as well as Operations to scope and prioritize the e-commerce roadmap. Recommend enhancements to current platform technology, functionality, usability and back-office processes, to drive productivity and commercial success
Persona
You are obsessed with user experience alongside conversion, you are customer and data-centric.
Minimum 7-10 years proven track record of successfully managing eCommerce activity, and running own online store; distribution on platforms is a plus
Hands-on Experience in UX/UI Design (e.g. i-frames, Page Building, Spot placement, etc.), A/B Testing, Personalization and recommendation engine management.
Experience with cloud Platforms is strongly desired.
Bachelor s degree in a quantitative field such as engineering, mathematics, economics, or the sciences
Experience with managing a team, passion for teammate development as well and ensuring projects are delivered at high standards and on time
A solid understanding of retail, e-commerce, marketplace and platform concepts
Strong proficiency with task sequencing, dependencies and process design
Attention to detail, extreme thoroughness, and the ability to efficiently multitask
Responsibilities
Sales performance, from projection to achieving the target, clearly phases out the projected sales target and secures resources required to achieve such target & guides teams in the best leverage of online funnels
Setting yearly eCommerce sales strategy and follow through, being agile throughout the process to continuously optimize the sales strategy, drive measures and adopt measures in response to market changes
Report, define action plans, and communicate at all team levels
Manage the e-commerce budget and forecasts
Seek and identify business opportunities that will grow sales and improve gross margin by analyzing market trends and benchmarking with other e-commerce operations
Maximize the commercial opportunities through the effective use of all media, continuously seek for improvements/enhancements opportunities to increase selling capabilities and functionalities on our digital channels
Responsible for identifying and liaising with relevant vendors for partnership or service enhancement
Give insights and provide guidance on how eCommerce performance shall be measured, analyze all aspects of the Omni channel performance and customer feedback, and use this information to improve the offer to customers.
Identify potential gaps in the tools that are currently in use, with the aim to improve the teams efficiency and speed to market
Establishing ways of working and information sharing with other functions within and outside of the E-commerce team, secure effective information sharing and drive initiatives that will contribute to the growth of e-commerce