E - commerce Head

Key ResponsibilitiesE-Commerce Strategy & Planning Develop and implement the e-commerce strategy to drive online revenue growth and achieve business objectives. Analyze market trends, consumer behavior, and competitors to identify opportunities for growth. Collaborate with leadership to align e-commerce goals with overall business strategies.Platform Management Oversee the operation and optimization of e-commerce platforms, including website performance, design, and functionality. Ensure mobile and web platforms provide a seamless and engaging user experience. Manage product listings, content, and promotional campaigns on e-commerce platforms.Digital Marketing Plan and execute digital marketing campaigns, including SEO, SEM, email marketing, and social media advertising. Work with marketing teams to enhance brand visibility and customer engagement. Track and analyze campaign performance, optimizing for ROI and conversion rates.Sales & Revenue Management Monitor online sales performance and take proactive measures to achieve revenue targets. Develop and execute promotional strategies, including discounts, offers, and exclusive online products. Manage pricing strategies and inventory levels to meet demand.Customer Experience & Retention Ensure an exceptional customer experience by streamlining the purchase journey, checkout process, and post-sale support. Develop and implement loyalty programs and initiatives to boost customer retention. Handle customer feedback and reviews to enhance service quality.Team Leadership & Collaboration Lead and mentor the e-commerce team, fostering a culture of innovation and excellence. Coordinate with cross-functional teams, including IT, marketing, logistics, and customer support, to ensure seamless operations.Analytics & Reporting Track key performance indicators (KPIs) and generate reports to measure e-commerce performance. Use data analytics to identify opportunities for improvement and make data-driven decisions. E-commerce Head (5-8yrs experience)