Lead Application Support

Application Support Liability systems

Experience: 6 to 12 years

Qualifications: Engineering graduate or IT

Proven ability to debug, optimize Live/Production system incidents, and automate mundane tasks in Banking Liability Operations Systems
Expertise in analyzing, and troubleshooting relevant systems involved
Systematic and an individual with can do attitude , having knowledge of fixing issues, problem-solving, RCA, brings innovative ideas for infrastructure/service components
Understanding of Liability System operating systems and OS like Linux, database query on SQL Oracle etc.
Ensuring 99. 99% for all ticket resolutions, SLA management
UAT Support & its production support.
Hands on Application DC - DR drill
Incident Management, change management, release management
Effective communication skills and a sense of drive
Preparing SOPs & brings up self-healing concepts
Knowledge of modern API
Involvement of preparing and maintaining documentations, SOPs APIs
Strong written and spoken communication
Ability to work alone with minimal supervision.
Reviewing historical incidents & comes up with a top-notch plan over repetitive incidents .