Business Analyst

Role Summary

The Business Analyst will be responsible for analysing business processes, documenting both standard and customized functionalities, and establishing a comprehensive Knowledge Centre to support internal teams and stakeholders. The role involves gathering business requirements, translating them into functional specifications, and supporting the development of platform enhancements. The Business Analyst will work closely with cross-functional teams, including development, sales, and customer support, to ensure the successful execution of product initiatives and process improvements.

Job Responsibilities

1.     Knowledge Centre Development:

•      Documentation of Magento and Custom Modules: Lead the development of a structured Knowledge Centre that documents standard Magento features as well as the customized modules and functionalities built specifically for the business.

•      Creation of a Central Repository: Build a central repository of product documentation, including user guides, process flows, and instructional videos, ensuring it is accessible to internal stakeholders for ongoing reference and training.

•      Continuous Maintenance & Updates: Ensure that the Knowledge Centre is continuously updated with new features, changes, and customizations to reflect the evolving nature of the platform.

2.     Requirements Gathering & Analysis:

•      Business Requirements Documentation: Gather, analyse, and document business requirements by working with key stakeholders across departments. Translate these needs into detailed functional and technical specifications for development teams.

•      Gap Analysis: Conduct a gap analysis to identify discrepancies between current systems and business needs, and propose solutions to bridge those gaps.

•      Process Documentation: Document and map out current and future business processes, using tools such as flowcharts and diagrams to ensure clarity across teams.

3.     Product Development Support:

•      Functional Specifications: Create and maintain detailed functional specifications for both standard Magento features and custom modules, ensuring that development teams have clear guidance for building and modifying the platform.

•      User Stories & Acceptance Criteria: Collaborate with product and development teams to write user stories and define acceptance criteria for new features and platform enhancements.

•      Testing & Validation: Work with QA teams to validate that new developments meet business requirements by supporting user acceptance testing (UAT) and feature validation efforts.

4.     Cross-Functional Collaboration:

•      Liaison Between Teams: Serve as the key liaison between business teams (marketing, sales, customer support) and technical teams (development, engineering), ensuring that requirements are clearly understood and solutions meet business goals.

•      Stakeholder Communication: Maintain ongoing communication with stakeholders to manage expectations, update on project progress, and address any concerns during the product lifecycle.

•      Requirements Prioritization: Work with stakeholders to prioritize feature development, ensuring alignment with company goals and available resources.

5.     Data-Driven Insights:

•      Data Collection & Analysis: Gather and analyse data from platform usage, customer interactions, and internal feedback to identify trends and opportunities for process improvements and feature enhancements.

•      KPI Tracking: Define and track key performance indicators (KPIs) that align with the business objectives, using insights to inform future developments and decisions.

•      User Feedback Integration: Collect and analyse feedback from customers and internal users to continuously improve the platform and optimize the user experience.

6.     Project Management Support:

•      Project Coordination: Assist in managing the timelines and deliverables of various platform development projects, ensuring alignment between business needs and technical execution.

•      Risk Management: Identify risks in business processes, technical developments, or timelines, and work with relevant teams to mitigate these risks.

•      Continuous Improvement: Implement best practices for process documentation, requirements gathering, and project execution, with a focus on continuous improvement and scalability.

7.     Training & Change Management:

•      Training Material Development: Create training materials and user guides based on new platform features and enhancements. Ensure that stakeholders understand changes to workflows and processes.

•      Change Management: Support change management initiatives by ensuring that new features, tools, or workflows are communicated effectively and adopted smoothly across the organization.

Job Requirements

Educational Qualification and Experience

• B.Tech (+MBA is preferred) with Proven experience as a Business Analyst in an e-commerce environment, ideally working with Magento and customized product modules for Supply Chain domain for 5+ years of experience.
• Strong experience in creating online Knowledge Centre or repositories of product feature documentation (both written and video).
• Strong expertise in documenting business processes, analysing workflows, and gathering business requirements.
• Excellent communication skills, with the ability to translate complex business needs into clear technical specifications.
• Familiarity with agile methodologies and product development cycles.
• Proficiency in tools such as Visio, Lucidchart, JIRA, or similar project management and process documentation platforms.
• Prior experience with Magento, e-commerce platforms, or other customized web modules.
• Experience working in a scaling company or startup environment.

Technical Skills

• Hands-on experience on tools like Jira, Figma etc.
• Prior experience with Magento, e-commerce platforms, or other customized web modules.
• Experience with UX/UI best practices and data analytics for product management.
• Experience working in a scaling company or startup environment.

Behavioral Skills

• Strategic thinking
• Planning and organizing
• Interpersonal Skills
• Stakeholder management
• People Leadership
• Innovation and Creativity
• Attention to detail

Why Join Us?

• Be a key player in shaping the future of our e-commerce platforms.
• Work in a collaborative environment that values innovation and creativity.
• Drive meaningful impact by leading product developments in a rapidly growing company.