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Caterpillar Inc

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4.3

based on 1.2k Reviews

Video summary

86 Caterpillar Inc Jobs

Field Office Coordinator

Caterpillar Brazil

4.3

based on 1.2k Reviews

1-4 years

Mumbai

1 vacancy

Field Office Coordinator

Caterpillar Inc

posted 1mon ago

Job Role Insights

Flexible timing

Key skills for the job

Transcription HRIS International MA ASP.NET

Job Description

Career Area:

Business Services

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, youre joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We dont just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

P o s i t i on O b j e c t i v e

T he Fi el d O ff i c e C o ord i n at o r p o s i t i on i s re s p o n s i b l e f or t h e m a n a g e m e n t a n d co o r d i n a t i o n o f a br o ad r a n ge of f i e l d o ff i c e a c t i vi t i e s of c o n s i d e r a b l e co m p l e x i t y , i n su p p o r t o f t h e d i s tr i c t b u s i n e s s g o a l s a nd o b j e c t i v e s .

D i m e n s i o n s

T he Field Office Coordinator s u p p ort r e v e n u e r e c o g n i t i on b y pro c e ss i n g work orders a n d i ss u i ng F i e l d S e r vi c e i n v o i c e i n s tru c t i o n s .

Nat u r e a n d S c o p e

T h i s p o s i t i on re p orts to t he D i s tr i c t S er v i c e M a n a g e r ( D S M) a nd th e i n c u m b e nt wor k s u n d e r o n l y v e r y g e n eral d i r e c t i o n . Dep e n d i ng on t he work l o c a t i on the i n c u m b e nt m a y work c o m p l et e l y re m ot e .

T h i s p o s i t i on pr o v i d e s s u p p ort to t he D i s tr i c t M a n a g e r , M M S O p e r a t i o ns M a n a g er, F i e l d S er v i c e S u p er v i s or ( F SS ) , Cu s to m er S e rv i c e S a l es Re p s , A cc o u n t M a n a g e rs , R e g i o n a l F i e l d E n g i n e er ( R F E ) a n d F i e l d E m p l o y ees (F S R) b y p e r f o r m i ng a d m i n i s tra t i v e t a sks , m a n a gi n g a w i d e v ar i e t y of o f f i c e a c t ivi t i es

a n d s y s t e m s , i n c l u d i ng S a f e t y a n d He a l th asp e c t s , W o r k order p r o c e ss i ng s y s tem a n d / or E R P s y s t em a n d i d e nt i f y i ng a n d re s o lv i n g p r o b l e m s .

A ss i g n m e n ts m a y b e ambiguous, a n d the i n c u m b e nt i s re s p o n si b l e f or det e r m i n i n g w ork m et h o d s a n d c o o r d i n at i ng pro j e c ts w i th o th e rs . T he Field Service Coordinator i s re s p o n s i b l e f or p r i o r i t i z i ng t he w o r k l o a d a nd t he work

l o a d o f o t h er s .

T he Field Service Coordinator pro v i d e s s o l u t i o n s t o The FOC III is responsible for prioritizing the workload and the work
load of others.

The Field Service Coordinator provides solutions to difficult problems and conflicts and coordinates decision making responsibility in the absence of District Service Manager.

Re s p o n si b l e f or o v era l l ac c ura c y , c o m p l et e n e ss , c o n f i d e n t i a li t y a nd a d m i n i s trat iv e o b j e c t i v es a n d g o a l s ; m ay d i r e c t a n d m o ni tor t h e work of o t h e rs . T he Field Service Coordinator c o n tacts exter n al c u s t o m e r s , as we l l as i nt e r n a l .

P r i n ci p a l A cc o u nt a b i li t i es

P r o v i d es l o g i s t i c a l a n d a d m i n i s tra t i v e s u p p ort f or t h e D S M, F S S , F l e et M a n a g er, R F E a nd F S R i n a l l o ff i c e a d m i n i s trat i on li k e c o rr e s p o n d e n c e, pre s e nt a t i o n a n d tra v el ar r a n g e m e n t s .
A d m i n i s ter o ff i c e m a n a g e m e n t d ut i es f or s ta n d - a l o n e o f f i c es ( i f a p p li c a b l e ) . M a i n ta i n re c ords a nd d o c u m e n ta ti o n re l at e d t o H S S E , s u c h as m o n th l y s a f e t y br i e f i n g s , a cci d e n t i n v e s t i g a t i on r e p o r t s, s a f e t y m e e t i ng m i n u tes a nd t h e o ff i c e f i rs t ai d k it.
W o r k toget h er w i t h t h e F i e l d S e r vi c e S u p e r vi s or (sc h e d u l i ng m o bi li z a t i on of Fi e l d e m p l o y e e s , a d v i s i n g cu s to m er s ) a n d co ll e c t l e g a l d o c u m e n ts re q u i r ed b y c o u nt r y b e f ore m o bi li z a t i on
T r a c k F S R tra i n i n g a nd c er t i f i c at i o n, s u b m i t c ert i f i c at i o n s to CL M S . M a i nt a i n i n g W o r k Or d e r P r o c e ss i ng S y s t em up to d ate f or f i e l d e m p l o y e e s v a l i d m e di c al c ert i f i c at e s , o ff s h ore c ert i f i c at e s , F i tn e s s f or Du t y , p a ss p o r t s , v i s a s , etc.
Or g a n i z e o ff s h o r e sur vi v al t r a i n i n g , r e f r e s h e r c o u rs es a n d m e di c al vi s i ts f or f i e l d e m p l o y e e s .

M a n a ge t he In v o i c i ng P r o c e s s and f o l l o w - u p o n c u s t o m er i n v o i ci ng a nd p u rc h a s e order, pr e p a r e i n v o i c i ng i n s tru c t i o n s , i ss u i ng cr e d i t n o tes. G e n e r ate a nd c h e c k f or c o m p l et e n e s s of Fi el d S e r vi c e Invo i c e a n d s u b m i t to Fi n a nc e f or f i n a l re v i e w. A ss i s t Acc o u nt i n g w i th p a s t d ue i n v o i c e s . P r e p ar a t i o n of I n ter c o i n v o i ci ng t o F i n a nc e. M a n a g e , f o l l ow - up of t h e n o n b i l l a b l e a n d b i l l a b l e W o r k Or d e r s ( cr e di t h o ur s ) P r o c e s s . D i s p atch n e w y e ar l y S a l es S er v i c e ra t es to t h e cu s to m er s .
C r e a tes j o b s a nd W o r k O r d e r s i n W o r k O r d e r P r o c e ss i ng S y s tem a n d d i s p a t c h to the F i e l d e m p l o y e e s , pro c e ss i ng a n d re v i e w a f ter j ob c o m p l et i o n ( c h e c k of j ob re p ort, si g n ed t i m e s h e et, c l o c k r e p ort h o u rs , l a u n c h P ur ch a s e O r d e r ) .
Check exp e n s e rep o r ts f or F i e l d e m p l o y e es ac c or d i ng to F i e l d S e r vi c e Repre s e n t at i v e G u i d e l i ne a n d T r a v el a n d E nt e r t a i n m e n t P o li c y , b e f ore a p pro v al or i s r e j e c t i ng t he e x p e n s e r e p o r ts i f n o n - c o m p li a n c e o r m i ss i ng d o c u m e n t s .

Q u a l i f i c at i o ns

T he Fi el d O ff i c e C o ord i n at o r III o p erates w i th a g r e at d e g r ee of s e l f -s uf f i c i e n c y u n d e r g e n e r a l d i r e c t i o n of t h e D i s tr i c t S e r vi c e M a n a g e r .
T he i n d i v i d u a l s h o u l d h a v e g o od j u d g m e n t, a nd a s tro n g u n d e rs ta n d i ng of the Cu s to m er S e rv i c e o r g a n i z at i on a nd t he p o li ci es a n d pra c t i c es of t h e Co m p a n y .
T he i n c u m b e nt s h o u l d b e pro f i c i e nt i n M i cr o s o f t Of f i c e a nd c o m p u ter l i terate t o l e a r n ot h er j ob s p ec i f i c s y s te m s s u c h a s W o r k Or d e r S y s tem E R P - s y s t em H SS E , E x p e n s e R e p ort S y s t em a n d In t r a n e t W e b s i te. L a n g u a ge s k ill s as re q u i r e d b y t h e d i s tr i c t.
T h i s p o s i t i on re q u i r es 3 - 5 y e ars of o f f i c e e x p e r i e n c e o r re l at e d a d m i n i s trat i v e e q u i v a l e nt.
Candidate must be permanently based in Mumbai, India.