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83 Caterpillar Inc Jobs
Field Office Coordinator
Caterpillar Inc
posted 4d ago
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Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, youre joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We dont just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
P o s i t i on O b j e c t i v e
T he Fi el d O ff i c e C o ord i n at o r p o s i t i on i s re s p o n s i b l e f or t h e m a n a g e m e n t a n d co o r d i n a t i o n o f a br o ad r a n ge of f i e l d o ff i c e a c t i vi t i e s of c o n s i d e r a b l e co m p l e x i t y , i n su p p o r t o f t h e d i s tr i c t b u s i n e s s g o a l s a nd o b j e c t i v e s .
D i m e n s i o n s
T he Field Office Coordinator s u p p ort r e v e n u e r e c o g n i t i on b y pro c e ss i n g work orders a n d i ss u i ng F i e l d S e r vi c e i n v o i c e i n s tru c t i o n s .
Nat u r e a n d S c o p e
T h i s p o s i t i on re p orts to t he D i s tr i c t S er v i c e M a n a g e r ( D S M) a nd th e i n c u m b e nt wor k s u n d e r o n l y v e r y g e n eral d i r e c t i o n . Dep e n d i ng on t he work l o c a t i on the i n c u m b e nt m a y work c o m p l et e l y re m ot e .
T h i s p o s i t i on pr o v i d e s s u p p ort to t he D i s tr i c t M a n a g e r , M M S O p e r a t i o ns M a n a g er, F i e l d S er v i c e S u p er v i s or ( F SS ) , Cu s to m er S e rv i c e S a l es Re p s , A cc o u n t M a n a g e rs , R e g i o n a l F i e l d E n g i n e er ( R F E ) a n d F i e l d E m p l o y ees (F S R) b y p e r f o r m i ng a d m i n i s tra t i v e t a sks , m a n a gi n g a w i d e v ar i e t y of o f f i c e a c t ivi t i es
a n d s y s t e m s , i n c l u d i ng S a f e t y a n d He a l th asp e c t s , W o r k order p r o c e ss i ng s y s tem a n d / or E R P s y s t em a n d i d e nt i f y i ng a n d re s o lv i n g p r o b l e m s .
A ss i g n m e n ts m a y b e ambiguous, a n d the i n c u m b e nt i s re s p o n si b l e f or det e r m i n i n g w ork m et h o d s a n d c o o r d i n at i ng pro j e c ts w i th o th e rs . T he Field Service Coordinator i s re s p o n s i b l e f or p r i o r i t i z i ng t he w o r k l o a d a nd t he work
l o a d o f o t h er s .
T he Field Service Coordinator pro v i d e s s o l u t i o n s t o The FOC III is responsible for prioritizing the workload and the work
load of others.
load of others.
The Field Service Coordinator provides solutions to difficult problems and conflicts and coordinates decision making responsibility in the absence of District Service Manager.
Re s p o n si b l e f or o v era l l ac c ura c y , c o m p l et e n e ss , c o n f i d e n t i a li t y a nd a d m i n i s trat iv e o b j e c t i v es a n d g o a l s ; m ay d i r e c t a n d m o ni tor t h e work of o t h e rs . T he Field Service Coordinator c o n tacts exter n al c u s t o m e r s , as we l l as i nt e r n a l .
P r i n ci p a l A cc o u nt a b i li t i es
- P r o v i d es l o g i s t i c a l a n d a d m i n i s tra t i v e s u p p ort f or t h e D S M, F S S , F l e et M a n a g er, R F E a nd F S R i n a l l o ff i c e a d m i n i s trat i on li k e c o rr e s p o n d e n c e, pre s e nt a t i o n a n d tra v el ar r a n g e m e n t s .
- A d m i n i s ter o ff i c e m a n a g e m e n t d ut i es f or s ta n d - a l o n e o f f i c es ( i f a p p li c a b l e ) . M a i n ta i n re c ords a nd d o c u m e n ta ti o n re l at e d t o H S S E , s u c h as m o n th l y s a f e t y br i e f i n g s , a cci d e n t i n v e s t i g a t i on r e p o r t s, s a f e t y m e e t i ng m i n u tes a nd t h e o ff i c e f i rs t ai d k it.
- W o r k toget h er w i t h t h e F i e l d S e r vi c e S u p e r vi s or (sc h e d u l i ng m o bi li z a t i on of Fi e l d e m p l o y e e s , a d v i s i n g cu s to m er s ) a n d co ll e c t l e g a l d o c u m e n ts re q u i r ed b y c o u nt r y b e f ore m o bi li z a t i on
- T r a c k F S R tra i n i n g a nd c er t i f i c at i o n, s u b m i t c ert i f i c at i o n s to CL M S . M a i nt a i n i n g W o r k Or d e r P r o c e ss i ng S y s t em up to d ate f or f i e l d e m p l o y e e s v a l i d m e di c al c ert i f i c at e s , o ff s h ore c ert i f i c at e s , F i tn e s s f or Du t y , p a ss p o r t s , v i s a s , etc.
- Or g a n i z e o ff s h o r e sur vi v al t r a i n i n g , r e f r e s h e r c o u rs es a n d m e di c al vi s i ts f or f i e l d e m p l o y e e s .
- M a n a ge t he In v o i c i ng P r o c e s s and f o l l o w - u p o n c u s t o m er i n v o i ci ng a nd p u rc h a s e order, pr e p a r e i n v o i c i ng i n s tru c t i o n s , i ss u i ng cr e d i t n o tes. G e n e r ate a nd c h e c k f or c o m p l et e n e s s of Fi el d S e r vi c e Invo i c e a n d s u b m i t to Fi n a nc e f or f i n a l re v i e w. A ss i s t Acc o u nt i n g w i th p a s t d ue i n v o i c e s . P r e p ar a t i o n of I n ter c o i n v o i ci ng t o F i n a nc e. M a n a g e , f o l l ow - up of t h e n o n b i l l a b l e a n d b i l l a b l e W o r k Or d e r s ( cr e di t h o ur s ) P r o c e s s . D i s p atch n e w y e ar l y S a l es S er v i c e ra t es to t h e cu s to m er s .
- C r e a tes j o b s a nd W o r k O r d e r s i n W o r k O r d e r P r o c e ss i ng S y s tem a n d d i s p a t c h to the F i e l d e m p l o y e e s , pro c e ss i ng a n d re v i e w a f ter j ob c o m p l et i o n ( c h e c k of j ob re p ort, si g n ed t i m e s h e et, c l o c k r e p ort h o u rs , l a u n c h P ur ch a s e O r d e r ) .
- Check exp e n s e rep o r ts f or F i e l d e m p l o y e es ac c or d i ng to F i e l d S e r vi c e Repre s e n t at i v e G u i d e l i ne a n d T r a v el a n d E nt e r t a i n m e n t P o li c y , b e f ore a p pro v al or i s r e j e c t i ng t he e x p e n s e r e p o r ts i f n o n - c o m p li a n c e o r m i ss i ng d o c u m e n t s .
Q u a l i f i c at i o ns
- T he Fi el d O ff i c e C o ord i n at o r III o p erates w i th a g r e at d e g r ee of s e l f -s uf f i c i e n c y u n d e r g e n e r a l d i r e c t i o n of t h e D i s tr i c t S e r vi c e M a n a g e r .
- T he i n d i v i d u a l s h o u l d h a v e g o od j u d g m e n t, a nd a s tro n g u n d e rs ta n d i ng of the Cu s to m er S e rv i c e o r g a n i z at i on a nd t he p o li ci es a n d pra c t i c es of t h e Co m p a n y .
- T he i n c u m b e nt s h o u l d b e pro f i c i e nt i n M i cr o s o f t Of f i c e a nd c o m p u ter l i terate t o l e a r n ot h er j ob s p ec i f i c s y s te m s s u c h a s W o r k Or d e r S y s tem E R P - s y s t em H SS E , E x p e n s e R e p ort S y s t em a n d In t r a n e t W e b s i te. L a n g u a ge s k ill s as re q u i r e d b y t h e d i s tr i c t.
- T h i s p o s i t i on re q u i r es 3 - 5 y e ars of o f f i c e e x p e r i e n c e o r re l at e d a d m i n i s trat i v e e q u i v a l e nt.
- Candidate must be permanently based in Mumbai, India.
Posting Dates:
February 6, 2025 - March 30, 2025 Caterpillar is an Equal Opportunity Employer (EEO).
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Employment Type: Full Time, Permanent
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