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132 Caterpillar Inc Jobs
Field Office Coordinator
Caterpillar Inc
posted 14hr ago
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Your Work Shapes the World at Caterpillar Inc.
P o s i t i on O b j e c t i v e
T he Fi el d O ff i c e C o ord i n at o r p o s i t i on i s re s p o n s i b l e f or t h e m a n a g e m e n t a n d co o r d i n a t i o n o f a br o ad r a n ge of f i e l d o ff i c e a c t i vi t i e s of c o n s i d e r a b l e co m p l e x i t y , i n su p p o r t o f t h e d i s tr i c t b u s i n e s s g o a l s a nd o b j e c t i v e s .
D i m e n s i o n s
T he Field Office Coordinator s u p p ort r e v e n u e r e c o g n i t i on b y pro c e ss i n g work orders a n d i ss u i ng F i e l d S e r vi c e i n v o i c e i n s tru c t i o n s .
Nat u r e a n d S c o p e
T h i s p o s i t i on re p orts to t he D i s tr i c t S er v i c e M a n a g e r ( D S M) a nd th e i n c u m b e nt wor k s u n d e r o n l y v e r y g e n eral d i r e c t i o n . Dep e n d i ng on t he work l o c a t i on the i n c u m b e nt m a y work c o m p l et e l y re m ot e .
T h i s p o s i t i on pr o v i d e s s u p p ort to t he D i s tr i c t M a n a g e r , M M S O p e r a t i o ns M a n a g er, F i e l d S er v i c e S u p er v i s or ( F SS ) , Cu s to m er S e rv i c e S a l es Re p s , A cc o u n t M a n a g e rs , R e g i o n a l F i e l d E n g i n e er ( R F E ) a n d F i e l d E m p l o y ees (F S R) b y p e r f o r m i ng a d m i n i s tra t i v e t a sks , m a n a gi n g a w i d e v ar i e t y of o f f i c e a c t ivi t i es
a n d s y s t e m s , i n c l u d i ng S a f e t y a n d He a l th asp e c t s , W o r k order p r o c e ss i ng s y s tem a n d / or E R P s y s t em a n d i d e nt i f y i ng a n d re s o lv i n g p r o b l e m s .
A ss i g n m e n ts m a y b e ambiguous, a n d the i n c u m b e nt i s re s p o n si b l e f or det e r m i n i n g w ork m et h o d s a n d c o o r d i n at i ng pro j e c ts w i th o th e rs . T he Field Service Coordinator i s re s p o n s i b l e f or p r i o r i t i z i ng t he w o r k l o a d a nd t he work
l o a d o f o t h er s .
T he Field Service Coordinator pro v i d e s s o l u t i o n s t o The FOC III is responsible for prioritizing the workload and the work
load of others.
load of others.
The Field Service Coordinator provides solutions to difficult problems and conflicts and coordinates decision making responsibility in the absence of District Service Manager.
Re s p o n si b l e f or o v era l l ac c ura c y , c o m p l et e n e ss , c o n f i d e n t i a li t y a nd a d m i n i s trat iv e o b j e c t i v es a n d g o a l s ; m ay d i r e c t a n d m o ni tor t h e work of o t h e rs . T he Field Service Coordinator c o n tacts exter n al c u s t o m e r s , as we l l as i nt e r n a l .
P r i n ci p a l A cc o u nt a b i li t i es
- P r o v i d es l o g i s t i c a l a n d a d m i n i s tra t i v e s u p p ort f or t h e D S M, F S S , F l e et M a n a g er, R F E a nd F S R i n a l l o ff i c e a d m i n i s trat i on li k e c o rr e s p o n d e n c e, pre s e nt a t i o n a n d tra v el ar r a n g e m e n t s .
- A d m i n i s ter o ff i c e m a n a g e m e n t d ut i es f or s ta n d - a l o n e o f f i c es ( i f a p p li c a b l e ) . M a i n ta i n re c ords a nd d o c u m e n ta ti o n re l at e d t o H S S E , s u c h as m o n th l y s a f e t y br i e f i n g s , a cci d e n t i n v e s t i g a t i on r e p o r t s, s a f e t y m e e t i ng m i n u tes a nd t h e o ff i c e f i rs t ai d k it.
- W o r k toget h er w i t h t h e F i e l d S e r vi c e S u p e r vi s or (sc h e d u l i ng m o bi li z a t i on of Fi e l d e m p l o y e e s , a d v i s i n g cu s to m er s ) a n d co ll e c t l e g a l d o c u m e n ts re q u i r ed b y c o u nt r y b e f ore m o bi li z a t i on
- T r a c k F S R tra i n i n g a nd c er t i f i c at i o n, s u b m i t c ert i f i c at i o n s to CL M S . M a i nt a i n i n g W o r k Or d e r P r o c e ss i ng S y s t em up to d ate f or f i e l d e m p l o y e e s v a l i d m e di c al c ert i f i c at e s , o ff s h ore c ert i f i c at e s , F i tn e s s f or Du t y , p a ss p o r t s , v i s a s , etc.
- Or g a n i z e o ff s h o r e sur vi v al t r a i n i n g , r e f r e s h e r c o u rs es a n d m e di c al vi s i ts f or f i e l d e m p l o y e e s .
- M a n a ge t he In v o i c i ng P r o c e s s and f o l l o w - u p o n c u s t o m er i n v o i ci ng a nd p u rc h a s e order, pr e p a r e i n v o i c i ng i n s tru c t i o n s , i ss u i ng cr e d i t n o tes. G e n e r ate a nd c h e c k f or c o m p l et e n e s s of Fi el d S e r vi c e Invo i c e a n d s u b m i t to Fi n a nc e f or f i n a l re v i e w. A ss i s t Acc o u nt i n g w i th p a s t d ue i n v o i c e s . P r e p ar a t i o n of I n ter c o i n v o i ci ng t o F i n a nc e. M a n a g e , f o l l ow - up of t h e n o n b i l l a b l e a n d b i l l a b l e W o r k Or d e r s ( cr e di t h o ur s ) P r o c e s s . D i s p atch n e w y e ar l y S a l es S er v i c e ra t es to t h e cu s to m er s .
- C r e a tes j o b s a nd W o r k O r d e r s i n W o r k O r d e r P r o c e ss i ng S y s tem a n d d i s p a t c h to the F i e l d e m p l o y e e s , pro c e ss i ng a n d re v i e w a f ter j ob c o m p l et i o n ( c h e c k of j ob re p ort, si g n ed t i m e s h e et, c l o c k r e p ort h o u rs , l a u n c h P ur ch a s e O r d e r ) .
- Check exp e n s e rep o r ts f or F i e l d e m p l o y e es ac c or d i ng to F i e l d S e r vi c e Repre s e n t at i v e G u i d e l i ne a n d T r a v el a n d E nt e r t a i n m e n t P o li c y , b e f ore a p pro v al or i s r e j e c t i ng t he e x p e n s e r e p o r ts i f n o n - c o m p li a n c e o r m i ss i ng d o c u m e n t s .
Q u a l i f i c at i o ns
- T he Fi el d O ff i c e C o ord i n at o r III o p erates w i th a g r e at d e g r ee of s e l f -s uf f i c i e n c y u n d e r g e n e r a l d i r e c t i o n of t h e D i s tr i c t S e r vi c e M a n a g e r .
- T he i n d i v i d u a l s h o u l d h a v e g o od j u d g m e n t, a nd a s tro n g u n d e rs ta n d i ng of the Cu s to m er S e rv i c e o r g a n i z at i on a nd t he p o li ci es a n d pra c t i c es of t h e Co m p a n y .
- T he i n c u m b e nt s h o u l d b e pro f i c i e nt i n M i cr o s o f t Of f i c e a nd c o m p u ter l i terate t o l e a r n ot h er j ob s p ec i f i c s y s te m s s u c h a s W o r k Or d e r S y s tem E R P - s y s t em H SS E , E x p e n s e R e p ort S y s t em a n d In t r a n e t W e b s i te. L a n g u a ge s k ill s as re q u i r e d b y t h e d i s tr i c t.
- T h i s p o s i t i on re q u i r es 3 - 5 y e ars of o f f i c e e x p e r i e n c e o r re l at e d a d m i n i s trat i v e e q u i v a l e nt.
- Candidate must be permanently based in Mumbai, India.
Posting Dates:
February 6, 2025 - March 30, 2025 Employment Type: Full Time, Permanent
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