Quality Manager

Career Area:

Manufacturing

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, youre joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We dont just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

JOB PURPOSE :

The position will have the primary purpose to lead a team that supports quality planning across product development, process development, and supplier quality to manufacture quality parts on time by detecting potential risks in the early stage in accordance with Advanced Product Quality Planning.

JOB DUTIES:

• Oversees the administration and continual improvement of quality management systems.
• Supporting development of quality assurance strategies, processes, guidelines and control plans which assure quality and reliability of manufactured products.
• Leading supplier quality initiatives through $ opportunities.
• Investigating and addressing trends with internal and external non-conformance.
• Leading, managing and developing multiple teams, team leaders, and quality analysts to assure that quality standards are met.
• Leading and Supporting category teams for supplier evaluation and audits.
• Project Integration of different Quality Planning projects within the team.
• Contribute to project plan development and effort estimation in support to team supervisor
• Organize the project flow within the team and suppliers as per FTR. Put ideas into plans and actions.
• Execute the Complex projects and ensure the project deliverables as outlined in project plan.
• Evaluate, define, methodology for creating Quality documents for different commodities
• Participate and Evaluate Quality Documents during reviews.
• Assess and confirm the customer needs in Service Design and Deployment in support to team supervisor
• Coach team members for Complex manufacturing process in creating Quality documents
• Provide specialized skills. Expertise in the Quality domain.
• Uses Quality expertise and product knowledge to play the leadership role in the Quality Management System
• Facilitate team meetings and discussions
• Delegate portions of the project to other engineers and leads and coordinates the Quality Planning work. Prepares development plans and is responsible for meeting scheduled dates.
• Provides guidance and coaching the team engineers.

Technical Competencies:

• Deep expertise in all the phases of the APQP methodology and their inputs and deliverables
• Print Reading - Expert in reading and understanding the information shown on Engineering Drawings
• Establishment of critical check points at Quality gates and In Process Validation (IPV)
• Understand CPI (continuous Product Improvement) process, the key phases / functions and the objective of it.
• Understand what CPPD (continuous Product and Process Development) means, workflow and phases of development
• Understand the scope of CQMS (Caterpillar Quality Management System), including quality policies, the inputs, processes outputs required for quality compliance. Understand the 9 clauses of CQMS and understand the key CQMS Metrics
• Understand the high level FMEA process and the ability to deploy a product / process FMEA Control Plan
• Complete knowledge on SFMEA creation and risk mitigation
• Knowledge of the key points associated with the NPI deliverable /Sub process /Activity
• Understand Plan -Do -Check -Act methodology, Prevent, Control Correct cycle, and how these are applied within the CQMS and APQP.
• Understands the alignment between the APQP and PPAP processes. Be able to recognize the elements of PPAP as well as notification and level requirements and PPAP dispositions.
• Understand the process behind and application of SPC (Statistical Process Control). Ability to understand apply basic statistics, Advanced Control Charts and Advanced Process Capability.
• Basics in quality systems and the assurance approach to quality. Particularly deals with ISO9001 and internal quality audit process.
• Abel to identify the elements of Value Stream Mapping (VSM), including material and information flows, mapping icons and calculations and VSM representatives data.

BACKGROUND/EXPERIENCE:

• BE: 10-15
• ME: 6-8
• Must have a good mechanical aptitude with ability to develop product concepts.
• Requires strong leadership ability, interpersonal skills and good communications skills.

Skill Descriptors:

Planning: Tactical, Strategic: Knowledge of effective planning techniques and ability to contribute to operational (short term), tactical (1-2 years) and strategic (3-5 years) planning in support of the overall business plan.
Contributes to short-term operational plans.
Anticipates and adapts to plan changes.
Monitors progress of work against plan as required to meet objectives.
Reports variances and makes agreed-upon corrections.
Under guidance, develops tactical plan for own direct responsibility.

Quality Management: Knowledge of quality management methods, tools, and techniques and ability to create and support an environment that meets the quality goals of the organization.
Interprets results of quantitative and statistical tools and explains results to others.
Communicates key benefits of a quality management process.
Conducts and directs quality reviews.
Develops expertise in quality assurance tools, techniques, and standards.

Collaborating: Knowledge of collaborative techniques; ability to work with a variety of individuals and groups in a constructive and collaborative manner.
Demonstrates experience engendering collaborative processes that lead to problem solving and the achievement of business goals.
Establishes shared goals to foster collaboration.
Ensures that everyone can access the same data and provide input into how business is conducted.
Redesigns physical areas to allow for collaboration and private time.
Implements methods for people to come together on the fly to make decisions, solve problems, and develop products/services.

Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
Identifies and documents specific problems and resolution alternatives.
Examines a specific problem and understands the perspective of each involved stakeholder.
Develops alternative techniques for assessing accuracy and relevance of information.
Helps to analyze risks and benefits of alternative approaches and obtain decision on resolution.

Quality Risk Management: Knowledge of processes, tools, and techniques for Quality Risk Management; ability to implement the quality assurance process of assessment, control, communication, and review of risks to the quality of products.
Documents the key steps of a unit-specific risk management process and associated procedures.
Explains and analyzes quality indicators and metrics relevant to own unit or function.
Highlights Quality Risk Management issues throughout the product life cycle.
Participates in a crisis management team to address quality issues.
Understands overall business objectives to effectively mitigate risks associated with quality.

Root Cause Analysis (RCA): Knowledge of the concepts, principles and techniques of root cause analysis (RCA); ability to use a structured approach to identify the causes of undesirable consequences in a manufacturing environment and the changes needed to prevent recurrences.
Utilizes RCA techniques, such as Flowchart, Fish-bone Diagram, etc., to investigate basic problems, determine the causes, and find resolutions.
Locates factors that resulted in harmful outcomes of one or more past events.
Pinpoints behaviors, actions, inaction, or conditions that need to be changed.
Extrapolates lessons to be learned to promote the achievement of better consequences.
Practices RCA as an iterative process

Relocation is available for this position.

Posting Dates:

February 4, 2025 - February 11, 2025

Caterpillar is an Equal Opportunity Employer (EEO).

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