Digital Operations Support Analyst

We are seeking a skilled Digital Operations Support Analyst (Onestream Technical Support Analyst) to join our Financial Systems CAT IT Division

The Incumbent would be responsible for providing technical support and expertise for the Onestream platform, ensuring smooth operation and resolving any issues that arise. This role requires a strong understanding of financial systems, excellent problem-solving skills, and the ability to work collaboratively with various departments.

The preference for this role is to be based out of Bangalore PSN Office

 

What you will do

We are seeking a skilled candidate for our FP&A systems- business support (OneStream) role, to join our team who will have the opportunity to champion our Global Finance Transformation by supporting our Accountable Reporting, Business Partnering and Continuous Improvement efforts.

Job Responsibilities may include, but are not limited to:

What you will have

Additional Information
Work timings 2 p.m. to 11 p.m. IST

Skills desired:

Effective Communications : Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Level Working Knowledge:
Delivers helpful feedback that focuses on behaviors without offending the recipient.
Listens to feedback without defensiveness and uses it for own communication effectiveness.
Makes oral presentations and writes reports needed for own work.
Avoids technical jargon when inappropriate.
Looks for and considers non-verbal cues from individuals and groups.

Problem Solving : Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
Level Working Knowledge:
Identifies and documents specific problems and resolution alternatives.
Examines a specific problem and understands the perspective of each involved stakeholder.
Develops alternative techniques for assessing accuracy and relevance of information.
Helps to analyze risks and benefits of alternative approaches and obtain decision on resolution.
Uses fact-finding techniques and diagnostic tools to identify problems.

Customer Support Policies, Standards and Procedures: Knowledge of the organizations customer support policies, standards and procedures; ability to guide customers on all company interactions.
Level Working Knowledge:
Follows standards and procedures that are relevant to ones own function and initiative.
Provides feedback in order to improve standard procedures.
Interprets documentation on the policies and standards regarding contact with the customer.
Contributes to the development and implementation of specific procedures.
Assesses inquiries for the need to escalate for further review or approval.

Software Product Technical Knowledge : Knowledge of technical aspects of a software products; ability to design, configure and integrate technical aspects of software products.
Level Working Knowledge:
Maintains and utilizes data related to install base configurations and environments.
Solicits customer feedback; reports and monitors bugs and implementation issues.
Participates in defining and conducting technical acceptance tests.
Participates in creating technical requirements for software development and deployment.
Explains basic environment and product configuration options.

 

What you will get:

Holistic Development

Health and Wellness

Financial Wellness