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1 Casol Systems Pvt Ltd., Job
Service Technican
3-5 years
Madurai, Chennai, Tiruchirappalli + 1 more
1 vacancy
Service Technican
Casol Systems Pvt Ltd.,
posted 5mon ago
Job Role Insights
Fixed timing
Job Description
Casol Systems Pvt Ltd.,is looking for Service Technican to join our dynamic team and embark on a rewarding career journey."
Troubleshooting technical issues or problems with products, and providing solutions or workarounds as needed.
Escalating complex issues to higher-level support staff or management as needed.
Documenting customer interactions and maintaining accurate records of customer issues, inquiries, and resolutions.
Collaborating with other teams such as sales, marketing, and engineering to ensure customer needs are met and issues are resolved in a timely and satisfactory manner.
Identifying trends or patterns in customer issues or inquiries and providing feedback to the company to improve product design, delivery, or customer service.
Maintaining a positive and customer-oriented attitude and ensuring customer satisfaction is a top priority.
Meeting performance metrics and targets related to customer satisfaction, response time, and issue resolution.
Excellent communication and interpersonal skills"
We are having requirement for Service Technican.
No. of vacancy - 8
Location - Chennai, Madurai, Coimbatore, Trichy
Qualification - Graduate
Experience - 1 - 2 Years / Freshers
"Interacting with customers to address their inquiries or issues.
Providing information and assistance to customers regarding products or services.
No. of vacancy - 8
Location - Chennai, Madurai, Coimbatore, Trichy
Qualification - Graduate
Experience - 1 - 2 Years / Freshers
"Interacting with customers to address their inquiries or issues.
Providing information and assistance to customers regarding products or services.
Troubleshooting technical issues or problems with products, and providing solutions or workarounds as needed.
Escalating complex issues to higher-level support staff or management as needed.
Documenting customer interactions and maintaining accurate records of customer issues, inquiries, and resolutions.
Collaborating with other teams such as sales, marketing, and engineering to ensure customer needs are met and issues are resolved in a timely and satisfactory manner.
Identifying trends or patterns in customer issues or inquiries and providing feedback to the company to improve product design, delivery, or customer service.
Maintaining a positive and customer-oriented attitude and ensuring customer satisfaction is a top priority.
Meeting performance metrics and targets related to customer satisfaction, response time, and issue resolution.
Excellent communication and interpersonal skills"
Employment Type: Full Time, Permanent
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based on 5 employees
Strict timing
Monday to Saturday
Within city
Day Shift
Casol Systems Pvt Ltd., Benefits
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