Technical Support Engineer

About the Company :-

Founded in April 2013 by Swati & Rohan Bhargava, CashKaro is Indias largest Cashback and Coupons platform with over 20 million registered users, backed by the esteemed Mr. Ratan Tata and leading VC firms including Kalaari, Korea Investment Partners, and Affle (which successfully raised 130 Crores INR in Series C funding in November 2022). With a revenue run rate of 200-250 Crores INR, we are on a trajectory to become the next Indian unicorn.

CashKaro serves as the ultimate destination for savings on online shopping, offering members the ability to compare prices, earn extra cashback, and access free coupons from over 1000 e-commerce sites, including industry giants like Flipkart, Amazon, Tata CliQ, Myntra, and Nykaa Fashion. Our dynamic work environment encourages creativity and effective teamwork, rewarding our employees for their contributions. Our relatively flat management structure enables our team to play a pivotal role in shaping our business.

CashKaro continues its rapid expansion and is constantly seeking exceptional, pioneering individuals who share our passion and commitment to realize our vision. This is an exciting moment to join our company and be a part of something truly extraordinary.

Role & responsibilities

1. Checking all background jobs emails running on Productions and ensure it is working fine and if there is any issue he needs to flag the respective team.
2. Basic knowledge in configuring Email accounts with IMAP/POP/Exchange in multiple office365 Email clients including android, iOS.( windows, Linux, macOS )
3. Basic experience in maintaining IT Assets Inventory, Software application inventory, smart casting.
4. Hands-on experience in AWS Services such ec2, cloudwatch, etc.,
5. Experience in handling ticketing tool such as Jira etc.,
6. Basic experience in using Jenkin Jobs configuration.
7. Experience in co-ordinating clients, internal team communication over calls/Email/Chat.
8. Basic knowledge in Software/Hardware installation, configuration, troubleshooting on various operating systems in laptops/Desktops .

Preferred candidate profile

1. Hands on knowledge on EC2, Cloudwatch & AWS

2. Should have good experience in monitoring jobs, Should be checking all background jobs emails running on Productions and ensure it is working fine and if there is any issue he need to flag the respective team.

3. Basic understanding of Jenkins

4. Experience: max 3 year

5. Graduated in any field or B. Tech/B.E. would be strong
6. Should have used JIRA in his experience
7. Should be well-versed with ticket resolving raised by the customer