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Client Service Account Manager
JPMorgan Chase & Co.
posted 7d ago
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Key skills for the job
Job Description
- Actively manage a number of identified top tier clients primarily Financial Institutions to support their correspondent banking needs
- Maintain a proactive and solution-oriented approach to understand client concerns and recommend steps to improve efficiency deepen wallet
- Act as a single point of contact for clients for all escalations and ensure adequate coverage by service teams
- Visit clients regularly and identify opportunities to improve efficiency and product adoption
- Conduct regular Service review meetings and address complex inquiries and concerns from clients
- Support various transformation initiatives to enrich client experience
- Manage KPIs, Metrics and other Country Business Objectives
- Understanding of Global Cash Management products
- Post Graduate degree holder with minimum 6 years of banking experience with minimum of 3 years in customer service or Sales/Relationship Management role
- Experience to manage Financial Institution clients required
- Understanding of various aspects in clearing and remittance products
- Good Inter-personal and relationship management skills
- Ability to work independently and achieve desired results and have an eye for detail
- Ability to partner with multiple internal teams
Employment Type: Full Time, Permanent
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