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25 Cash Handling Jobs in Hyderabad / Secunderabad

Personal Banker

2-5 years

₹ 4 - 6.1L/yr (AmbitionBox estimate)

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This is an estimate of the average salary range for this position. It has not been reviewed by the company, and the actual salary may differ.

Hyderabad / Secunderabad, Chennai, Bangalore / Bengaluru

1 vacancy

Personal Banker

Yes Bank

posted 1d ago

Job Role Insights

Job Description


Role & responsibilities


  • Processes account opening, account maintenance & account closure related formalities as per YBL process
  • Handles customers enquiries and instructions, whilst ensuring that the Banks delivery standards are met in achieving total customer satisfaction. e.g. timely checking of account opening documentation, opening of Accounts etc.
  • Ensures adherence to process & documentation standards (e.g. forms/checklists, welcome calling, approvals, etc.)
  • Ensures pro-active & sustained liaison with NOC, Product, Sales RM, etc. where required
  • Maintains strict vigilance on the quality of forms and documentation provided
  • Ensures timely follow up with Sales RMs of all BUs for resolution of any outstanding deferrals. Transactions:
  • Ensures proper scrutiny of all transactional documents submitted by the customer vis--vis branch checklist to ensure all that all necessary documents are submitted by the customer.
  • Addresses and resolves all transaction related enquiries
  • Ensures strong monitoring of all transactions Service & Quality:
  • Ensures that adequate records & data pertaining to customer queries and complaints is maintained & analyzed for achieving greater process efficiency
  • Ensures daily / weekly monitoring & analyses of various data points & reports that have bearing on Customer Service & process adherence.
  • Coordinates with relationship managers and meet / interact with key clients on a periodic basis to stock take on service levels and customer satisfaction.
  • Ensuring collection of CSS forms on periodic basis and sent to NOC.
  • Implementation of 5S, ISO 9001:2000, Six Sigma standards & meet/exceed set quality parameters conforming to the standards. Audit & Compliance:
  • follows all process, policies as per guidelines & audit rating of the branch
  • Ensures comprehensive compliance with all internal, regulatory and statutory requirements as relevant for various product and services from a branch perspective
  • Attends to any audit findings and resolves them immediately as applicable Others:
  • Maintains highest levels of discipline (punctuality, attendance, grooming standards etc.) in the office
  • Ensures timely escalation of issues that is impacting business and possible solutions to address the concerns to the DBM.
  • Manages Local Vendors /agency relationships to ensure smooth execution of transaction • Completes Branch upkeep & maintenance and control over the cost.

People Management or Self-Management


Responsibilities


  • Defines performance goals at the start of the year in discussion with the reporting manager and ensures that the goals are monitored and achieved during the course of the year.
  • Takes ownership of his/her own learning agenda by identifying development needs in consultation with the reporting manager and working towards bridging the gaps through various means which go beyond just training.
  • Understands the competencies relevant to his/her role and works towards displaying as well as developing these effectively.
  • Keeps abreast of relevant professional/industry developments, new techniques and current issues through continued education and professional networks.

Risk and Internal Control


Responsibilities


  • Follows risk policy and processes to mitigate the operational, regulatory, financial, informational, reputational and audit risks as instructed by the departmental manager.
  • Executes the established internal control systems and compiles relevant information for departmental audits, as necessary.




Employment Type: Full Time, Permanent

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Yes Bank Interview Questions & Tips

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What people at Yes Bank are saying

3.6
 Rating based on 137 Personal Banker reviews

Likes

This job has changed my life into the next level and i am very happy had an opportunity to work in YBL and I am Feel blessed to work with this wonderful company

  • Salary - Good
  • +6 more
Dislikes

Little more improvement needed on Digital channels

Read 137 Personal Banker reviews

Personal Banker salary at Yes Bank

reported by 499 employees
Lock Unlock
₹2.1 L/yr - ₹7.5 L/yr
7% less than the average Personal Banker Salary in India
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