Relationship Collection Manager-MH

Job Description:

As a Collection Relationship Manager, you will play a pivotal role in ensuring the efficient management of our portfolio through effective collection strategies. Your responsibilities will include overseeing current demand performance, bucket (BKT) management, repossessions, and overall portfolio management.

Key Responsibilities:

1. Current Demand Performance:

Monitor and analyze current demand performance metrics to identify trends and areas for improvement.

Implement strategies to optimize collection efficiency and reduce delinquency rates.

Collaborate with internal teams to address customer issues and streamline collection processes.

2. Bucket (BKT) Management:

Develop and maintain strategies for effective bucket management, including early-stage delinquencies, late-stage delinquencies, and write-offs.

Implement proactive measures to prevent accounts from moving into higher-risk buckets.

Coordinate with collection agents to ensure timely follow-up and resolution of accounts in each bucket.

3. Repossessions:

Manage the repossession process in compliance with regulatory requirements and company policies.

Liaise with legal and recovery teams to execute repossession activities efficiently and ethically.

Minimize losses by maximizing asset recovery and minimizing associated costs.

4. Overall Portfolio Management:

Conduct regular portfolio reviews to assess the health of the portfolio and identify areas of concern.

Develop and execute strategies to mitigate portfolio risks and improve overall performance.

Collaborate with risk management teams to implement preventive measures and address emerging risks.

Qualifications:

Bachelors degree in Business Administration, Finance, or related field.

Minimum of 5-7 years of proven experience in collections management, preferably in the financial services industry.

Strong understanding of collection strategies, regulatory requirements, and industry best practices.

Excellent analytical skills with the ability to interpret data and identify actionable insights.

Effective communication and negotiation skills.

Ability to work under pressure and meet tight deadlines.

Proficiency in relevant software and tools for portfolio management and analysis.