Regional Collection Manager | CARS24

Roles & Responsibilities:

• Create and optimise process for central collections
• To drive Overall Settlements- Ensure cases settled within the defined TAT and above 95%
• To ensure negotiation on 100% of cases
• Responsible for collection efficiency process within the central team - Improve collection and legal recovery
• Collaboration with City teams for improvement in daily collections
• Daily, weekly review to keep a track of team performance against the target. Specifically, track & control the delinquency within various cities, Bucket-wise & DPD wise
• Review account allocations and collections targets by bucket.
• Ensure that the collection agencies and executives adhere to the legal guidelines
• Manage productivity by drawing productivity parameters for collection executives
• Monitoring performance against set parameters and daily review the same
• Oversee adoption of Collection Management System within the team.
• Coordinating and liaising with legal team to ensure legal action is taken on specified cases
• Liaison with internal and external stakeholders for smooth operations and collections process.
• Collaborate with the product, Ops, Underwriting and marketing team to identify alternate ways to improve collections

Requirements:

• 8+ years of proven experience in managing central collections teams.
• Strong background in designing processes and policies.
• Strong mentoring and conflict management skills, with experience in leading and optimizing team performance.
• Must have set processes and policies related to Collections.
• Expertise in creating and analyzing dashboards, reports, and MIS for actionable insights.
• Proficient in Collection Management Systems and MS Office.

If interested, please share your resume on rachna.singh2@cars24.com