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10 CARPL Jobs

Customer Success Executive

1-2 years

New Delhi

1 vacancy

Customer Success Executive

CARPL

posted 21d ago

Job Description

  • Serving as a single point of contact for customer relationships across the globe.
  • Working with these customers to determine the best way CARPL can add value to their respective clinical / research workflows.
  • Training customers on using CARPL.
  • Documenting feature requests and customization requests from customers.
  • Liaising with CARPL s engineering and product teams to prioritize and implement these requests.
  • Drive deployment documentation, writing project charters, ethical submissions, etc. for these customers.
  • Own project planning, tracking progress, and ensuring that projects are completed within the established timelines.
  • Effectively engaging with both internal and external stakeholders to understand their needs, concerns, and expectations related to projects and initiatives.
  • Excellent communication skills, both written and verbal, with the ability to communicate complex medical concepts in a clear and accessible manner.
Skills & Experience:
  • Experience - 1 to 2 years in a customer-facing role, ideally in customer success or account management, preferably in healthcare.
  • Familiarity with clinical or research environments, and understanding the challenges and nuances of these fields.
  • Experience in working with customers from diverse geographic locations, understanding cultural differences, and tailoring communication and support accordingly.
  • Demonstrated experience in owning and managing projects from initiation to completion, ensuring adherence to timelines and customer satisfaction.
  • Interpersonal Skills: Being able to build rapport, foster trust, and cultivate positive relationships with partners is crucial for long-term success in this role.

Employment Type: Full Time, Permanent

Read full job description

What people at CARPL are saying

Customer Success Executive salary at CARPL

reported by 1 employee
₹5.4 L/yr - ₹6.9 L/yr
12% more than the average Customer Success Executive Salary in India
View more details

What CARPL employees are saying about work life

based on 3 employees
100%
100%
67%
Flexible timing
Monday to Friday
No travel
View more insights

CARPL Benefits

Free Transport
Child care
Gymnasium
Cafeteria
Work From Home
Free Food +6 more
View more benefits

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