Service Engineer

• Professionally supervise and/or perform service activities (refurbishment, upgrades, inspections, preventative maintenance and corrective actions on MacGregor and equivalent equipment
• Independent working methods
• Continuous development of ones own skills.

General

• To carry out the day to day activities as specified below:
• Provide information and write reports as required.
• Establish and maintain good relationships with both internal and external customers
• Enable feedback from customers and the service market in general to reach the appropriate MacGregor organization
• Stay up to date with relevant developments, routines, processes and news within MacGregor major customers active in business area
• Cooperate with the local MacGregor service network
• Comply with all relevant safety and quality requirements
• Follow all site safety rules, agreed working practices and environmental requirements
• Recognize service and spares sales opportunities and communicate that to the relevant persons
• Support sales activities such as follow-up on leads and quotes while at site, as agreed with sales responsible.
• Coach/tutor junior colleagues and trainees as necessary
• Awareness of the profitability in the department.
• Job management of the subcontractors.

Authority

• Make decisions about commercial matters within prescribed limits for each project, previously agreed with the Operations Manager or Superintendent.

Education :

• Technical education or college level or similar relevant experience

Experience

• Min. 2 years experience in servicing cranes, winches & hydraulic equipment installed on merchant ships
• Competencies- Electrical & hydraulics

Competencies

• Merchant & Offshore experience is preferential
• Electrical & hydraulic knowledge.
• English language and communication skills