Head - Supply Chain (18-20 yrs)

Hiring for a client of ours.

Key Deliverables and Responsibilities:

- Strategy Development: Develop and implement supply chain and warehouse strategies aligned with business objectives and vision. Create 3-5 year rolling business plans and annual plans.

- Budget Management: Prepare and manage the annual and periodic budget for the supply chain and warehouse operations. Set objectives for each department and cascade goals to all employees within these departments.

- Performance Monitoring: Regularly monitor and review performance metrics, taking corrective action when deviations occur. Foster a best practice sharing culture to enhance operational performance, brand reputation, customer experience, and employee accountability.

- Operational Oversight: Manage daily warehouse operations including receiving, storage, order fulfilment, and shipping. Ensure accurate inventory records through regular audits and cycle counts.

- Vendor and Supplier Management: Establish and maintain strong relationships with suppliers and vendors. Negotiate contracts and ensure timely procurement of inventory.

- Cost and Risk Management: Identify and implement cost-saving opportunities and develop mitigation strategies for potential supply chain risks.

- Technology Implementation: Utilize and manage warehouse management systems (WMS) and other relevant technology to streamline operations as per Policies

- Safety and Compliance: Ensure warehouse operations comply with health, safety, and regulatory requirements. Conduct regular safety audits and promote a culture of safety.

- Team Management: Recruit, train, and manage warehouse staff. Set performance goals, conduct evaluations, and maintain a stable, committed team.

- Collaboration: Work closely with other departments such as purchasing, merchandising, sales, and customer service to ensure alignment and efficiency.

- Reporting: Prepare and present regular reports on supply chain and warehouse performance to senior management.

Additional Responsibilities:

- Brand Reputation: Maintain brand reputation and PR. Build a culture of excellence, customer centricity, and uber-luxury.

- Stakeholder Relationships: Maintain relationships with key stakeholders such as suppliers, internal Clients and management

- Continuous Improvement: Identify opportunities for process improvements and implement changes to enhance efficiency and effectiveness.

- Exceptional Circumstances: For any exceptional circumstances requiring adjustments, obtain written approval from management.

C. Performance Measures / KPIs:

- Inventory Turnover Rate

- Order Fulfilment Accuracy

- Warehouse Operating Costs

- Supply Chain Cost Savings

- Supplier Lead Time and Reliability

- Employee Productivity and Turnover Rates

- Internal Customer Satisfaction and Order Delivery Timelines

- Profitability / Adherence to Budgets and Ratios (Month on Month and QonQ)

- Product Mix Sale Volumes (as per plan, Month on Month, QonQ and Annual)

- CSAT and Brand Audit Scores (CSAT here stands for Internal Customer i.e front end team)

- ESAT Scores and Attrition

- Team Efficiency/Productivity

- Retail Audit and Compliance Standards, Observations

- Adherence to Organizational Initiatives and Strategy as per AOP

D. Reporting Relationships:

- Reporting to: SVP- Finance with dotted line reporting to COO

- Direct Reports: Warehouse Managers, Supply Chain Managers, Procurement Managers, Inventory Control Managers, E- Com Managers, Inward/ outward managers.

E. Decision Making Authority:

- Resource, Budget Allocation, and Spends

- People Allocation, Performance Evaluation

- Recruitment and Recommending Separation from Service

- As specified in the company policies

F. Budgetary Guidelines/Limitations:

- Ownership of a Budget as per AOP

Qualifications:

- Education: Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or a related field. Master's degree preferred.

- Experience: Minimum of 18-20 years of experience in supply chain management, with at least 5 years in a leadership role.

- Skills: Strong analytical, problem-solving, and decision-making skills. Excellent leadership and team management abilities. Proficient in supply chain and warehouse management systems and technologies.

- Attributes: Strong communication and interpersonal skills. Ability to work in a fast-paced, dynamic environment.