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61 Career Hollic Jobs
German Language Customer Support
Career Hollic
posted 1d ago
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Job Description
- Job Description:We are seeking a qualified candidate for the position of German Language Customer Support Representative at our BPO (Business Process Outsourcing) company
- The ideal candidate will be fluent in German and English, with strong communication skills and a passion for providing excellent customer service
- Responsibilities:Customer Support: Provide exceptional customer support to German-speaking customers via phone, email, and chat
- Language Proficiency: Communicate fluently in both German and English to assist customers effectively and accurately
- Issue Resolution: Resolve customer inquiries, concerns, and issues in a timely and professional manner, ensuring customer satisfaction
- Product Knowledge: Develop a deep understanding of our products and services to provide informed and helpful assistance to customers
- Documentation: Maintain detailed records of customer interactions, including inquiries, complaints, and resolutions
- Team Collaboration: Collaborate with colleagues and other teams to ensure a seamless customer experience and share insights to improve processes
- Quality Assurance: Adhere to company policies and quality standards to deliver consistent and high-quality service
- Continuous Learning: Stay updated on product knowledge and industry trends to better assist customers
- Requirements:Fluency in German and English, both written and spoken, is mandatory
- Previous customer service experience is a plus, but not required
- Strong communication and interpersonal skills
- Problem-solving abilities and a customer-centric mindset
- Attention to detail and good organizational skills
- Ability to work in a fast-paced environment
- Flexibility in working hours, as this role may require shifts
- A positive attitude and a commitment to delivering exceptional customer service
Employment Type: Full Time, Permanent
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