Store Manager

Job Description

Eligibility Criteria

• Education, Certificate
  (Relevant education, achievement & certification)

1. Bachelor degree from a reputed university/college
   
2. MS Office & proficiency in excel is a must
   

• Knowledge
  (knowledge gained in the past relevant to this requirement)

1. Knowledge of handling Retail Store Operations
   
2. Selling & customer service
   
3. Good knowledge of Jewellery - Gold, Diamond, Platinum and Silver will be an added advantage
   
4. MIS Reporting
   

• Skills
  (Specific job skills required for this job)

1. Communication- Excellent spoken & written communication skills in English & regional language
   
2. Computer operating knowledge
   
3. Good knowledge of Point of Sale’ system (POS)/ERP/SAP
   
4. Excellent in Excel / spreadsheet
   

• Experience
  (Specific type or amount of experience)

1. Minimum 4-5 years of relevant experience in front-end retail operations as Asst.Manager/Store Manager. Preferably with an established Retail Brand
   
2. Experience in handling customer queries & grievance handling
   

Suitability Criteria

• Success Behaviors
  (Traits like interpersonal skills etc.)

1. Enthusiastic
   
2. Selling(Passion to Sell)
   
3. Interpersonal Skills
   
4. Influencing
   
5. Analytical
   
6. Pressure tolerance
   
7. Handles conflict
   
8. People oriented
   
9. Problem solving
   
10. Strong Team Player
    
11. Warmth / empathy
    
12. Organized
    
13. Willing to take Ownership
    
14. Research / Learning
    
15. Travel
    

• Willingness
  (Preference / Values / other requirements)

1. Ability to work under a flexible schedule, including evenings and weekends.
   
2. Extended working hours during festive and season times
   
3. Shift timing - 9 hours with strict adherence
   

Profile @CaratLane

• Your KRA/KPI

1. Communicate with the customer and sell with the complete product description
   
2. Influencing and selling jewellery
   
3. Addressing all customer queries
   
4. Following up with the customers
   
5. Ensure that the store is clean, safe and presentable for customers
   
6. Completing payment transactions; preparing merchandise for delivery
   
7. Contributes to team effort by accomplishing related results as needed.
   
8. Maintains inventory by checking merchandise to determine inventory levels; anticipating customer demand.
   
9. Prepares sales and customer relations reports by analyzing and categorizing sales information; identifying and investigating customer complaints and service suggestions.
   
10. Retaining the existing or new customers
    
11. Maintain and monitor store inventory
    
12. Coordinating with inter departmental personnel
    
13. Working on ERP system, Magento, Ameo etc
    

General

• Other
  (Common details)

1. Employment type - Full-time
   
2. Reporting to RM
   Role & responsibilities

Preferred candidate profile

Perks and benefits