Accounts Receivable Associate

Job Description Job Purpose and Responsibilities Intercontinental Exchange has an opportunity for a Full-Time Accounts Receivable Associate. The Accounts Receivable Associate will have the following responsibilities: Address and resolve high volumes of customer inquiries and provide professional, polite and timely customer service. Investigate accounts with delinquent receivables, via email and phone communication with customers and/or internal business team, in order to collect outstanding balances. Develop and maintain good rapport with customers and internal business owners. Maintain and update customer contacts within the billing system. Initiate credits and adjustments to customer accounts with correct ledger coding. Assist with other duties, as assigned by management team, in timely and accurate manner. Incorporate feedback received from management to ensure performance and productivity expectations are being met. Knowledge and Experience The position of Accounts Receivable Associate will have the following requirements: Associate or Bachelors degree in Accounting or business-related field. Minimal related work experience is required, but must be hard-working and have strong desire to learn. Oracle Revenue Management and Billing (ORMB) and High Radius experience is a plus but not a requirement. The candidate must be detail-oriented and possess strong organizational skills. Ability to work in a fast-paced environment and have the flexibility to handle various job assignments. Strong customer service and both verbal and written communication skills are required. Candidate must be able to handle confidential and sensitive information in a professional manner. Proven experience adhering to daily, weekly and monthly transaction goals/targets is a must. Schedule This role offers work from home flexibility of one day per week.