System Cloud Analyst - OCI

Syntax is a leading Managed Cloud Provider for Mission Critical Enterprise Applications and has been providing comprehensive technology solutions to businesses of all sizes since 1972. Syntax has undisputed strength to implement and manage ERP deployments (Oracle, SAP) in a secure and resilient private, public or hybrid cloud. With strong technical and functional consulting services, and world-class monitoring and automation, Syntax serves some of North America s largest corporations across a diverse range of industries. Syntax has offices worldwide, and partners with Oracle, SAP, AWS, Microsoft, IBM and other global technology leaders.

Senior Oracle Could Infrastructure (OCI) Analyst

Responsibilities:

Lead and possess self-drive ability in onboarding process to deliver proposed solutions and customer expectations.

Work with Project Managers and customers to understand customer requirements, technical designs, and infrastructure builds, providing inputs required to successfully automate deployments.

Adhere to technical standards and best practices for Syntax s OCI IaaS solutions, collaborating with OCI and other teams colleagues within Syntax.

Draft architecture design diagrams, document onboarding runbooks and creating standard operating procedures

Understand and Perform operations as per custom requirements.

Work closely with Syntax teams to integrate Syntax solutions with OCI including identity and access management, privileged access management, privileged password management, logging, and
vulnerability management.

Responsible for using ticketing system to track and address incoming client needs to provide ongoing, on-demand support for clients (including setup/configuration, ongoing maintenance, troubleshooting issues).

Act as Level II escalation for Priority 1 issues related to OCI, participating in the root cause analysis (RCA) and corrective action processes, ensuring any lessons learned are contributed for future architecture standards and related designs.

Act as a technical point of contact to onboard and manage customer workload in OCIComplete necessary OCI trainings and earn certifications, draft blog posts.

Technical Qualifications

Strong background and understanding of Oracle Cloud Infrastructure and technology as well as experience designing and migrating applications to the cloud with at least 8 years of relevant experience, preferably OCI certified.

Combined experience spanning at least two domains, including technical architecture, network management, application development, middleware, database management or operations.

Comprehensive expert level knowledge on OCI Native services like OCI DNS, Zones & Email Delivery and experience in managing SaaS based Database offerings like DBCS, ATP & ExaCS.
Good knowledge of Microsoft AD, administering Domain Controllers, configuring relay servers, SFTP, SMTP and administering Windows & Linux operating systems.

Proven experience working in an OCI environment, including various architecture best practices as they related to Oracle ERP, Databases, and Middleware.

Experience with large scale application and database migrations into OCI.

Experience in deploying multi-tier applications on OCI IaaS and PaaS services, including Database, Compute, Storage, Backup, Network, Security, and Load Balancing, including a demonstrated ability to leverage those services to provide better application performance,
security, and availability.

Proven experience in managing client s Oracle workloads and technology landscape for OCI suitability, Including OCI Network and Security design for complex architectures to support high availability and disaster recovery requirements.

Having knowledge with Python and Terraform for the purpose of scripting repeatable tasks, including provisioning, monitoring, backup, and disaster recovery is an added benefit.

Provide on-call support during off business hours and weekends on a rotational basis.

Learn new technologies, build knowledge by taking OCI trainings, earn certifications & publish blog posts.

Have good experience in shell scripting and/or experience in any of the programming languages like Python, open to learning DevOps tools like Jenkins, Terraform, Salt/Ansible, administering containers using Docker or OKE is a plus.

Why Syntax

Become a part of our success story and work in a company with exciting innovation projects that are causing a stir across the industry. We recently launched one of the worlds most advanced manufacturing facilities based on SAP S/4HANA Cloud and SAP Digital Manufacturing Cloud for Execution - for Smart Press Shop, a pioneering joint venture between Porsche and forming specialist Schuler.

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