Senior Associate - US Voice Process

(Please share your resume @ recruitment@caplineservices.com / 8448838618)

*candidate must have excellent communication skills with a US accent

Role & responsibilities

• Answering inbound and outbound calls of clients and customers.
• Ability to perform multiple tasks and adjust quickly in short time frames.
• Ability to build rapport with US Patients and maintain the quality scores.
• Strong communication skills written and verbal both, US Voice & Accent Knowledge
• Organized, Efficient and Versatile.
• Strong customer service approach to deal with people at all levels (internal and external)

Preferred candidate profile

• Excellent in English Communication Skills
• Proficient in email writing
• Problem-solving aptitude
• Able to work on Google Doc and G-Sheet
• Ability to work

Perks and benefits

• Health Insurance Coverage
• Disability Insurance
• Leave Encashment
• Sat & Sun weekly off
• Reward & Recognition
• Employee Engagement