Customer Relationship Manager - Insurance

Customer Relationship Manager

Developing and implementing strategies to improve customer satisfaction and retention.

Building and maintaining strong relationships with key clients.

Attending inbound calls and explain motor insurance.

Converting potential leads into customers

Identifying opportunities for upselling or cross-selling products and services.

Resolving customer complaints and issues in a timely and satisfactory manner.

Analyzing customer data and feedback to identify trends and areas for improvement.

Collaborating with sales, marketing, and other teams to ensure a seamless customer experience.

Training and supporting staff to ensure a customer-centric approach across the organization.

Monitoring and reporting on key performance indicators related to customer satisfaction and retention.

Staying informed about industry trends and best practices in customer relationship management.