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Analyst - Server Support
Capita
posted 26d ago
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Flexible timing
Key skills for the job
Job Description
The L2 Engineer is responsible for maintaining and supporting hosting platforms and client environments. They are responsible for working with stakeholders, ensuring progress and resolution is communicated throughout incidents.
Job Description:
Support of Windows Server and associated virtualised platforms including hosted, distributed and cloud infrastructure (OS)
Maintenance and optimisation of Hosting platforms
Respond to logged incidents in line with SLA s, including more complex incidents
Manage stakeholder expectations, ensuring regular communication throughout incidents.
Adhere to all governance and operational policies and procedures
Maintain and contribute to the development of support documentation as required
Manage critical escalations and service outages to a successful conclusion, escalating as required.
Review technical documentation as part of Operational Acceptance process
Capacity management of hosting platforms
Monitoring of the hosting estate - responding to alerts as appropriate.
Maintenance and optimisation of Hosting platforms
Respond to logged incidents in line with SLA s, including more complex incidents
Manage stakeholder expectations, ensuring regular communication throughout incidents.
Adhere to all governance and operational policies and procedures
Maintain and contribute to the development of support documentation as required
Manage critical escalations and service outages to a successful conclusion, escalating as required.
Review technical documentation as part of Operational Acceptance process
Capacity management of hosting platforms
Monitoring of the hosting estate - responding to alerts as appropriate.
Employment Type: Full Time, Permanent
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What people at Capita are saying
Rating based on 25 Analyst
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Anonymous · Data Science & Machine Learning
in Pune
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Very good work culture, supportive team and leads
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Read 25 reviewsAnalyst salary at Capita
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105
employees
with 3-11
years exp.
₹3.2
L/yr - ₹9.5
L/yr
17%
less
than the average Analyst Salary in India
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What Capita employees are saying about work life
based on 2.3k employees
Flexible timing
Monday to Friday
No travel
Day Shift
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