Client Relation Manager

Capio Interactive is looking for Client Relation Manager to join our dynamic team and embark on a rewarding career journey

• The Client Relationship Manager will be responsible for building and maintaining strong relationships with clients, ensuring their satisfaction, and identifying opportunities for growth
• The ideal candidate will have excellent communication skills, a customer-centric mindset, and the ability to collaborate with internal teams to meet clients' needs

Responsibilities:

• Client Engagement:Build and maintain positive relationships with clients through regular communication and engagement.Understand clients' business objectives, challenges, and requirements.
• Needs Assessment:Conduct needs assessments to understand clients' goals and identify opportunities for additional products or services.Collaborate with clients to tailor solutions that meet their specific needs.
• Customer Satisfaction:Ensure high levels of customer satisfaction by addressing inquiries, resolving issues, and providing excellent service.Proactively anticipate and address potential concerns.
• Collaboration with Internal Teams:Work closely with internal teams, including sales, support, and product development, to ensure clients' needs are met.Act as the liaison between clients and internal stakeholders.
• Account Growth:Identify opportunities for account growth and revenue expansion.Collaborate with the sales team to present additional products or services to clients.
• Contract Renewals:Manage the contract renewal process, ensuring timely renewals and addressing any contract-related concerns.Negotiate contract terms and conditions.
• Feedback Collection:Collect and analyze client feedback to identify areas for improvement.Use feedback to enhance products, services, and overall client experience.
• Reporting and Analysis:Generate and analyze reports on client satisfaction, account performance, and revenue growth.Provide regular updates to internal teams and leadership.
• Client Retention:Develop and implement strategies to enhance client retention.Proactively address potential issues that may impact client relationships.