Service Delivery Specialist - B

Leads the delivery of Client focused procurement services and continuously strives to improve them. Participates in meeting service KPIs executing diverse and time-sensitive activities, considering compliance, quality and efficiency of delivery. Develops business intimacy with local Stakeholders.May lead and/or provides support to other team members in resolving operational issues within own process expertise.

Role Overview:

Provides services according to the Service Delivery scope to meet specific KPIs

Supports delivery of Procurement services into the Business

Maintains a proactive working attitude towards the Client

Has basic knowledge of the Stakeholder community within the work perimeter

Manages relationships with Stakeholders

Understands P2P processes Has knowledge about cross-functional work

Monitors process adherence across work perimeter and escalates as needed Coordinates/supports junior professionals in process adherence and problem solving

Identifies, reports and participates in process improvements implementation

General Responsibilities / Accountabilities:

Ensures the daily activities are fulfilled properly and timely in accordance with procedures and KPI targets

Demonstrates knowledge of processes and procedures relevant to the function

Accountable for process compliance within the work perimeter

Responsible for a customer focused service towards the client, reacting to client requests and queries in a timely fashion

Responsive to local Stakeholders in solving day-to-day activities

Provides subject matter expertise as needed by other team members

Supports junior professionals in day-to-day activities

Helps the team to achieve common goals

Acts to overall procurement policies and processes

Continually strives to simplify, standardize and improve processes

Continually seeks out ways to improve Client satisfaction

Proactively shares knowledge on on P2P and Service Delivery procedures with other servise delivery team members

Supports transformation projects activites