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3.7

based on 41.4k Reviews

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Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

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1663 Capgemini Jobs

CUSTOMER SERVICE

Capgemini

posted 14d ago

Job Role Insights

Flexible timing

Key skills for the job

ESIC Customer Service SQL Oracle Java PLSQL

+ 11 more

Job Description


 

About The Role : 
  • Strong Communication & Customer Service Skills
  • 1 to 3 years of international contact centre experience.
  • Good technical knowledge and troubleshooting skills, well versed with Excel and other MS Office tools
  • Must possess excellent written and oral communication, listening, and comprehension skills.
  • Stellar customer service skills and the ability to de-escalate customer frustration.
  • Superior problem-solving skills and the ability to work independently and objectively.
  • Dedication to the customer experience with the ability to build and maintain strong relationships.
  • Strong ability to manage multiple tasks and interactions while prioritizing requests and concerns.
  • Sound decision making.
  • Must be able to effectively adapt to accelerating changes.


    •  

    Primary Skills 
  • Possess strong knowledge & Business understanding of Customer Service role
  • Flexible to work in 24*7 shift including night shifts


    • Secondary Skills
  • Should have Collaboration skill to work with the team
  • Self-Management


    •  Skills (competencies) 

    Employment Type: Full Time, Permanent

    Read full job description

    Prepare for Customer Service roles with real interview advice

    What people at Capgemini are saying

    Customer Service salary at Capgemini

    reported by 1 employee
    ₹1.8 L/yr - ₹2.3 L/yr
    29% less than the average Customer Service Salary in India
    View more details

    What Capgemini employees are saying about work life

    based on 41.4k employees
    71%
    88%
    64%
    84%
    Flexible timing
    Monday to Friday
    No travel
    Day Shift
    View more insights

    Capgemini Benefits

    Submitted by Company
    Salary
    Flexible working
    Leave
    Mobility
    Pension
    Submitted by Employees
    Work From Home
    Cafeteria
    Soft Skill Training
    Health Insurance
    Job Training
    Gymnasium +6 more
    View more benefits

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