Asst Manager - ERP Support Specialist

Role & responsibilities

• Provide technical support for ERP systems.
• Diagnose and resolve ERP system issues.
• Perform system upgrades and maintenance.
• Collaborate with various departments to understand their ERP needs.
• Train end-users on ERP system functionalities.
• Develop and maintain documentation for ERP processes.
• Monitor system performance and troubleshoot issues.
• Assist in the implementation of new ERP modules.
• Ensure data integrity and security within the ERP system.
• Provide support for ERP-related projects.
• Work with vendors to resolve technical issues.
• Conduct regular system audits.
• Develop custom reports and queries.
• Assist in the development of ERP-related policies and procedures.

Stay updated on the latest ERP technologies and trends

Preferred candidate profile

• Bachelor's degree in Information Technology, Computer Science, or related field.
• 5+ years of experience in ERP support or a similar role.
• Strong understanding of ERP systems and their functionalities.
• Excellent problem-solving and analytical skills.
• Ability to communicate effectively with both technical and non-technical users.
• Experience with system upgrades and maintenance.
• Proficiency in SQL and other database management tools.
• Strong organizational skills and attention to detail.
• Ability to work independently and as part of a team.
• Experience with ERP implementation projects.
• Knowledge of data integrity and security best practices.
• Ability to develop and maintain documentation.
• Strong customer service skills.
• Proactive approach to problem-solving.

Ability to manage multiple tasks and priorities

Perks and benefits