Application Administrator

Join the Cambridge Technology team and grow your career. We are solving real-world problems with creative innovation at some of the most recognizable corporations in the world.

From building entire infrastructures or platforms to solving complex IT challenges, we help businesses accelerate their digital transformation and become AI-first businesses. With over 20 years of expertise as a technology services company, we enable our customers to stay ahead of the curve by helping them figure out the perfect approach, solutions, and ecosystem for their business. Our experts help customers leverage the right AI, big data, cloud solutions, and intelligent platforms that will help them become and stay relevant in a rapidly changing world.

Roles & Responsibilities:

• Participates in projects that are aligned with the applications being supported by the IT Applications Administrator.
• Release management: provides documentation and works with Training department to educate end-users on new features available in the applications.
• Performs incident resolution, problem determination, and root cause analysis for applications. Assists in the development of other IT Support employees through participation in education, mentoring, and training activities.
• Serves as a subject matter expert for applications assigned.
• Reviews and analyses the effectiveness and efficiency of existing systems, and develops strategies for improving or further leveraging these systems.
• Plans, executes, and manages the integration of new or enhanced end user applications.
• Builds relationships with 3rd party s/w developers and in-house dev teams to understand application architecture, functionality and issues in program logic.
• Ensures testing activities allows applications to meet business / end-user requirements, and identify and resolve system issues.
• Communicates application problems, test progress, test results, etc. to key stakeholders, including management, dev teams, end users, and business unit.
• Collaborates with business analysts, developers, and system owners in the testing of new software programs.
• Evaluate, plan, design and deploy testing plans for new applications, products, and/or enhancements to existing applications throughout their development/product lifecycles in order to identify appropriate solutions and/or discover and resolve defects, configuration issues, and interoperability flaws.
• Records, tracks, and documents problem-solving process, including successful / unsuccessful decisions, and actions taken, through the final decision.
• Analyses documentation and technical specifications of any new application under deployment or consideration to determine its intended function, and if it supports the organizations business objectives.

Location - Hyderabad / Remote

Experience - 4-8 years