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4 CallStreet Global Services Jobs
Process Associate
CallStreet Global Services
posted 15d ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
Job_Description":"
Dutiesand Responsibilities
Work in the Business Operationsteam to service top US clients to fight, prevent and recover revenue lost dueto chargebacks
Review cases due to credit cardfraud and investigate the case to find a solution
Processing and disputing creditcard charge backs and inquiries to recover funds - including investigations ofChargebacks and communications with external partners
Engaging with both internal andexternal stakeholders to assist with investigation to root cause of losses
Tracking and maintaining fraudincident reports and other related analysis
Work with clients to collect anddocument information that may be used in resolving outstanding disputes
Ensure that all chargebackactivities are handled in accordance with regulatory requirements
Compile the figures from variousdatabases to build the team monthly chargeback report
Validating chargeback report byutilizing internal and external software systems
Providing support for specialprojects as required
Ensuring adherence to qualityparameters
Analyze and develop serviceimprovement strategies in response to client feedback
Support in complaint monitoringand effective and timely complaint resolution
Requirements
Requirements
Good knowledge of MS Officeprograms including Word, Outlook, Excel and PowerPoint and PDF and ability torun reports and analyze large data sets
Be a good team player andcollaborate well with others with respect and dignity
Good verbal and writtencommunication skills
Ability to interact with clientand team members in a professional and respectful manner
Proven ability to multi-task,handle stressful situations and deadline pressures