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4 CallStreet Global Services Jobs
Associate
CallStreet Global Services
posted 15d ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
- Work in the Business Operationsteam to service top US clients to fight, prevent and recover revenue lost dueto chargebacks
- Review cases due to credit cardfraud and investigate the case to find a solution
- Processing and disputing creditcard charge backs and inquiries to recover funds - including investigations ofChargebacks and communications with external partners
- Engaging with both internal andexternal stakeholders to assist with investigation to root cause of losses
- Tracking and maintaining fraudincident reports and other related analysis
- Work with clients to collect anddocument information that may be used in resolving outstanding disputes
- Ensure that all chargebackactivities are handled in accordance with regulatory requirements
- Compile the figures from variousdatabases to build the team monthly chargeback report
- Validating chargeback report byutilizing internal and external software systems
- Providing support for specialprojects as required
- Ensuring adherence to qualityparameters
- Analyze and develop serviceimprovement strategies in response to client feedback
- Support in complaint monitoringand effective and timely complaint resolution.
Requirements
- Good knowledge of MS Officeprograms including Word, Outlook, Excel and PowerPoint and PDF and ability torun reports and analyze large data sets
- Be a good team player andcollaborate well with others with respect and dignity
- Good verbal and writtencommunication skills
- Ability to interact with clientand team members in a professional and respectful manner
- Proven ability to multi-task,handle stressful situations and deadline pressures
Employment Type: Full Time, Permanent
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What people at CallStreet Global Services are saying
What CallStreet Global Services employees are saying about work life
based on 9 employees
Strict timing
Monday to Friday
No travel
Day Shift
CallStreet Global Services Benefits
Health Insurance 
Soft Skill Training 
Team Outings 
Work From Home 
Job Training 
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