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5 CallStreet Global Services Jobs

Senior Data Analyst

6-7 years

Chennai

1 vacancy

Senior Data Analyst

CallStreet Global Services

posted 14d ago

Job Role Insights

Fixed timing

Job Description

Job_Description":"
Position Overview:

As a Senior Data Analyst in the chargebackindustry at Chargeback Gurus, you will play a pivotal role in drivingdata-driven insights, uncovering patterns, and deriving actionablerecommendations to optimize chargeback processes for our clients. You willcollaborate closely with cross-functional teams, leveraging your analyticalskills and industry expertise to enhance decision-making, mitigate risks, andimprove overall business performance. In this role, you should be highlyanalytical with a knack for analysis, math and statistics. Critical thinkingand problem-solving skills are essential for interpreting data. We also want tosee a passion for machine-learning and research.
Key Responsibilities

1. Data Analysis andInterpretation:
  • Analyze large and complex datasets related to chargeback/financial/payment transactions, customer behavior, fraud incidents, and payment disputes to identify trends, anomalies, and patterns.
  • Develop and implement advanced analytical techniques to extract meaningful insights from complex data sets, contributing to fraud detection and prevention strategies.
  • Design and implement solutions that identify unique transactions or patterns, contributing to the development of machine learning algorithms that bolster fraud prevention strategies.
  • Monitor and evaluate chargeback data for anomalies, unusual patterns, and emerging fraud trends, taking proactive measures to address potential risks.
  • Utilize advanced statistical methods to provide predictive and prescriptive analytics that fuel informed business decisions.
  • Craft concise narratives and visually compelling reports/dashboards that interpret and communicate data findings, translating complex insights into understandable language for various stakeholders.
    2. MIS Reporting and DataPresentation:
    • Develop and maintain Management Information System (MIS) reports that highlight key performance metrics, trends, and insights for executive leadership and operational teams.
    • Create standardized and ad-hoc reports that provide actionable insights to business leaders, guiding strategic initiatives and operational improvements.
    • Develop, automate, and maintain a suite of dynamic reports and dashboards that visualize key performance indicators, providing a comprehensive view of our business health.
    • Employ your analytical prowess to analyze risk-related data, creating strategies that inform risk assessments and compliance efforts.
    • Work with Sales team to provide ROI for the new clients ensure ROI committed for various business requirements are tracked and presented.
    • Create intuitive data visualizations and reports that facilitate understanding and decision-making across various organizational levels.
      3. Process Optimization:
      • Collaborate with internal teams, including operations, sales, marketing, client success, and product development, to identify opportunities for process improvements based on data insights.
      • Utilize statistical analysis and predictive methodologies to recommend proactive measures that reduce chargeback rates, improve dispute resolution efficiency, and enhance customer satisfaction.
        4. Data Integrity and QualityAssurance:
        • Work closely with data engineering teams to ensure data accuracy, completeness, and consistency in various datasets used for analysis.
        • Collaborate in data cleansing and transformation activities to maintain a reliable foundation for analysis.
          5. Data Visualization:
          • Utilize data visualization tools such as PPT, Tableau, Power BI, QuickSight or similar platforms to transform complex data into intuitive visual representations.
          • Design interactive dashboards and reports that allow stakeholders to explore data and gain insights through interactive and dynamic filters and drill-down capabilities.
          • Must be able to interpret complex concepts and translate them into easy-to-understand graphs, charts, and visual graphics.
            6. Cross-Functional Collaboration:
            • Collaborate with product managers, engineers, SMEs, and other teams to translate data-driven insights into actionable product features, services, and business strategies.
            • Provide expert guidance and recommendations to both technical and non-technical stakeholders, enabling informed decision-making.
            • Communicate effectively with stakeholders to convey analytical findings and recommendations in a clear and understandable manner.

Employment Type: Full Time, Permanent

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What people at CallStreet Global Services are saying

What CallStreet Global Services employees are saying about work life

based on 9 employees
88%
62%
66%
80%
Strict timing
Monday to Friday
No travel
Day Shift
View more insights

CallStreet Global Services Benefits

Health Insurance
Soft Skill Training
Team Outings
Work From Home
Job Training
Free Transport +6 more
View more benefits

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