Oracle Field Service Cloud Consultant - Implementation & Support (3-5 yrs)

Key Responsibilities :

Oracle Field Service Cloud (OFSC) Implementation :

- Lead or participate in the design, implementation, and integration of Oracle Field Service Cloud with existing systems.

- Configure OFSC components such as routing, mobile interface, and work zones to meet business needs.

- Customize OFSC to improve field service operations, including service technician dispatching, real-time location tracking, and job management.

System Administration :

- Manage and administer Oracle Field Service Cloud including configuration, user management, security settings, and data synchronization.

- Ensure system stability, performance optimization, and data accuracy across the platform.

- Monitor and resolve technical issues, escalating where necessary to Oracle support.

Business Process Optimization :

- Collaborate with field service teams and other stakeholders to understand business requirements and translate them into OFSC configurations.

- Propose improvements to workflows and processes to enhance operational efficiency.

- Develop reports and dashboards using Oracle analytics tools to provide insights on field operations performance.

Training & Support :

- Provide end-user training and support for field technicians and back-office staff.

- Develop and maintain system documentation, including user guides and SOPs.

- Act as a subject matter expert (SME) on Oracle Field Service Cloud.

Qualifications :

Education : Bachelor's degree in Computer Science, Information Systems, or a related field.

Experience :

- Minimum of 3-5 years of experience working with Oracle Field Service Cloud or similar field service management systems.

- Proven experience in implementing, configuring, and optimizing OFSC.

- Experience with Oracle integration tools and data migration.

Technical Skills :

- Strong knowledge of Oracle Field Service Cloud modules : Core Manage, Smart Location, Routing, Forecasting, and Mobility.

- Familiarity with integration methods such as REST APIs, Oracle Integration Cloud (OIC), or other middleware solutions.

- Proficiency in SQL and data analysis for reporting purposes.

- Experience with JavaScript, HTML, or other web technologies for customization and extensions (preferred).

Soft Skills :

- Excellent problem-solving skills with attention to detail.

- Strong communication and interpersonal skills to collaborate with business units and technical teams.

- Ability to work independently and manage multiple tasks in a dynamic environment.

Preferred Certifications :

- Oracle Field Service Cloud Certification (preferred)

- Oracle Integration Cloud Certification (a plus)