Business Analyst

Summary:

Key Responsibilities

As a part of the Global Shared Service Center, we are seeking an experienced RPA Business Analyst to spearhead robotic process automation initiatives within our organization. The ideal candidate will have a strong background in business analysis, process improvement, and technology implementation, with a focus on delivering high-quality automation solutions that enhance operational efficiency.
Lead the RPA business analysis function in identifying, analyzing, and documenting automation opportunities across various business units
Engage with cross-functional teams to develop business requirements documentation of the process to be automated in a manner that is understood by the business users and can be shared with RPA solution design and development teams
Works with RPA & Technical Team members to facilitate the planning and execution of RPA and other Automation projects
Work with Business Units to perform value analysis (ROI) for the processes
Coordinate with the business and the RPA team to identify and provide support for solution designs for production issues and enhancements
Identify scope, benefits, constraints, and risks for RPA automation initiatives, capture and document current state manual processes
Identify and document best practices for ongoing RPA adoption
Facilitate sessions with stakeholders to drive out requirements
Consider change management implications for implementation of new RPA processes
Deliver key business analysis artifacts, using best practices and tools, for the design, solution and execution of medium and large projects
Document and diagram the existing environment and data-flows
Gather non-functional requirements such as security, capacity performance and availability
Act as a liaison between business and technical resources
Recommend to-be process map designs using Cross-functional flowcharts.
Define configuration specifications and business analysis requirements
Help design, document and maintain system processes
Creating Business Case and ROI which can be submitted for review and approvals

Software Requirements:

Process Mapping Tools: Visio
Database Technologies: VBA & Excel
RPA Tools: UiPath or Automation Anywhere (Knowledge would be preferable)

Essential Knowledge and Skills:
Strong customer service focus with the proven ability to develop and maintain effective working relationships with team members, stakeholders and management. Demonstrate strong collaboration across all levels of the organization
Ability to work independently, with limited supervision, whilst participating fully as a member of the RPA team
Effective Persuasive Communication including the ability to influence SMEs and business stakeholders toward change, automation and continuous improvement
Knowledge of RPA technologies and spectrum of best practices with process automation and operational excellence
Understand the needs of and support a company with global operations
Ability to translate requirements into processes and controls
Strong analytical skills, coupled with a logical, disciplined and structured approach to documentation and procedures
Excellent spoken and written communication. Assertive and confident raising action points with senior individuals
Experience of working on projects
Work with individuals to understand and build detailed process maps and business requirements documents
Willingness to learn and become an expert in RPA and other Intelligent Automation solutions
2-5 years of experience supporting business process documentation with business owners and SMEs across multiple geographically disbursed teams
A team player that is willing to learn and adapt in a high pace delivery environment
Master s or bachelor s degree in business administration, Information Technology, or a related field

Duties & Responsibilities:

Key Responsibilities

As a part of the Global Shared Service Center , we are seeking an experienced RPA Business Analyst to spearhead robotic process automation initiatives within our organization. The ideal candidate will have a strong background in business analysis, process improvement, and technology implementation, with a focus on delivering high-quality automation solutions that enhance operational efficiency.

• Lead the RPA business analysis function in identifying, analyzing, and documenting automation opportunities across various business units
• Engage with cross-functional teams to develop business requirements documentation of the process to be automated in a manner that is understood by the business users and can be shared with RPA solution design and development teams
• Works with RPA & Technical Team members to facilitate the planning and execution of RPA and other Automation projects
• Work with Business Units to perform value analysis (ROI) for the processes
• Coordinate with the business and the RPA team to identify and provide support for solution designs for production issues and enhancements
• Identify scope, benefits, constraints, and risks for RPA automation initiatives, capture and document current state manual processes
• Identify and document best practices for ongoing RPA adoption
• Facilitate sessions with stakeholders to drive out requirements
• Consider change management implications for implementation of new RPA processes
• Deliver key business analysis artifacts, using best practices and tools, for the design, solution and execution of medium and large projects
• Document and diagram the existing environment and data-flows
• Gather non-functional requirements such as security, capacity performance and availability
• Act as a liaison between business and technical resources
• Recommend to-be process map designs using Cross-functional flowcharts.
• Define configuration specifications and business analysis requirements
• Help design, document and maintain system processes
• Creating Business Case and ROI which can be submitted for review and approvals
  

Software Requirements:

• Process Mapping Tools: Visio
• Database Technologies: VBA & Excel
• RPA Tools: UiPath or Automation Anywhere (Knowledge would be preferable)

Essential Knowledge and Skills:

• Strong customer service focus with the proven ability to develop and maintain effective working relationships with team members, stakeholders and management. Demonstrate strong collaboration across all levels of the organization
• Ability to work independently, with limited supervision, whilst participating fully as a member of the RPA team
• Effective Persuasive Communication including the ability to influence SMEs and business stakeholders toward change, automation and continuous improvement
• Knowledge of RPA technologies and spectrum of best practices with process automation and operational excellence
• Understand the needs of and support a company with global operations
• Ability to translate requirements into processes and controls
• Strong analytical skills, coupled with a logical, disciplined and structured approach to documentation and procedures
• Excellent spoken and written communication. Assertive and confident raising action points with senior individuals
• Experience of working on projects
• Work with individuals to understand and build detailed process maps and business requirements documents
• Willingness to learn and become an expert in RPA and other Intelligent Automation solutions
• 2-5 years of experience supporting business process documentation with business owners and SMEs across multiple geographically disbursed teams
• A team player that is willing to learn and adapt in a high pace delivery environment
• Master s or bachelor s degree in business administration, Information Technology, or a related field

Pre-Requisites / Skills / Experience Requirements: