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3 Gartner Business Analyst Jobs
Svcs Business Analyst - GRP
Gartner
·
1-4 years
₹ 11.5 - 20.5L/yr (AmbitionBox estimate)
This is an estimate of the average salary range for this
position. It has not been reviewed by the company, and
the actual salary may differ.
Gurgaon / Gurugram
1 vacancy
Svcs Business Analyst - GRP
Gartner
posted 14hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
This is a unique opportunity to join our Global Retention Programs team within the Global Service & Delivery organization. You will support the team on delivering business-critical insights to the organization that will help Gartner identify client retention risks and constantly innovate our retention best practices
What you ll do:
This stint involves driving some of the high business impacting strategic initiatives which aim to drive key business priorities of GRP with an ultimate focus towards client retention. You will drive efficiency and productivity across the client value chain. The goal will be to support client facing associates with actionable data insights, robust processes, and tracking systems.
Core Operations:
- Drive client retention and engagement by collaborating with and empowering Global service delivery groups across client retention life cycle
- Drive operational excellence - incremental improvement of overall operational engine - reduced process steps and complexity by developing intuitive and simpler process design/interfaces and automate it
- Create and maintain dashboards, trackers, and other data documents to deliver high quality actionable insights
- Capture and analyze lagging/ leading business KPIs across all stages of the client value chain to generate actionable insights, develop implementation plans and ensure execution of all changes
- Continuously improve quality of processes & deliverables by establishing a regular process check and measurement mechanism
Continuous Process Optimization
- Identify process improvement opportunities and apply LEAN principles to boost efficiency and productivity of processes & people
- Keeping in mind One Gartner approach to serve clients, integrate and standardize all possible elements of the process. Also, aim for economy of scale by integrating all process touch points (Sales, onboarding, servicing, client surveys) of client s journey in order to map the client behavior better to deliver client value
- Continue to re-engineer and optimize the instrumentation (dashboards, reports, tools) designed to measure and alert SDAs/Leadership on lagging/leading KPIs
Collaboration and Stakeholder Management
- Own stakeholder management, relationship building with team members and with cross-functional units. Ensure right communication and positioning of the vision and priorities to team members
- Communicating and presenting analytical insights to internal stakeholders and to senior management
- Partnering with internal stakeholders to learn, ideate, and recommend automation alternatives to service delivery associates manual work streams
- Delivering strong support to the stakeholders with a no-limits mindset to do everything to increase retention
- Drive problem solving via story boarding and driving discussions in various forums
- Actively Improve collaboration and close-coordination with global teams across time-zones
What you ll need:
- MBA with 1-4 years of work experience
- Strong leadership skills to build capability within the team and collaborate with other team leads to ensure the larger goals are met
- Experience working with VBA and Python is preferred.
- Good command of knowledge related to Information technology, product development and its application to business.
- Knowledge/experience on analytical problem solving, analytical tools
What you ll get:
- Competitive base salary
- Flexible work environment
- A great work culture
Employment Type: Full Time, Permanent
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What Business Analyst at Gartner are saying
Rating based on 23 Business Analyst
reviews
Anonymous · Data Science & Analytics
in Gurgaon / Gurugram
Likes
Gartner Benefits, WLB, Abundant leaves, collaborative culture.
- Salary - Good
+3 more
Dislikes
Overall Gartner was a employee centric firm. But some new leaders have introduced micromanage their team members. Gartner promote switching careers through IJPs. But have heard some leadership have restricted some candidates from their end. Organic promotion is difficult. You may have to look for IJPs for a role change. Though t..Read More
- Promotions - Bad
+1 more
Business Analyst salary at Gartner
reported by
238
employees
₹7.8
L/yr - ₹21
L/yr
35%
more
than the average Business Analyst Salary in India
View more details
What Gartner employees are saying about work life
based on 525 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Gartner Benefits
Submitted by Company
Gartner WellBeing Fund Office Perks Gartner Gives Charity Match Crèche benefit for parents
Submitted by Employees
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