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Assoc Svcs Business Analyst (CNR)
Gartner
·
0-4 years
₹ 11.7 - 23L/yr (AmbitionBox estimate)
Gurgaon / Gurugram
1 vacancy
Assoc Svcs Business Analyst (CNR)
Gartner
posted 15d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- As a member of this team, you will have the opportunity to work directly with Gartner s service delivery group (especially the Marketing Program Managers) with the central goal of driving productivity of the service associates, and to enable process efficiency in the way the service team delivers value to the clients.
- You will review clients marketing collateral to ensure its compliance with Gartners copyrights and quotes policies, whilst putting on the hat of a marketing expert ensuring that post-review collateral still has a marketing spin to it.
- This is very essential for the business, as it is the only touch point which allows Gartner to protect its objectivity and integrity in the industry, as an unbiased research firm.
- This is an excellent opportunity to be in high-impact teams, where you can truly develop your skill set and knowledge and bring impact to the business.
- Evaluate Marketing Collaterals from Gartner clients to
- Ensure they are following Gartner Content Compliance policy
- Provide guidance to client to improve the content quality of the material
- Ensuring 100% adherence to SLAs on client facing deliverables
- Collaborate with Client Success team to enhance client experience and map Gartner offerings to client needs, leading to higher engagement
- Continually engage with global stakeholders to generate in-depth insights on client priorities, articulate priorities into actionable insights and map Gartner assets and product offerings to client needs, to enable the stakeholders to drive client engagement
- Assess the qualitative and quantitative value generated by Gartner offerings and assets for clients at different stages of client retention cycle, articulate and document the findings linking to client s focus areas, and thus, aiding the stakeholders in renewal pitches and driving retention
- Assist the service delivery group with generating insights from Gartner diagnostic tools. Identify gaps, opportunity areas and suggest corrective actions leveraging Gartner assets
- Drive Operational excellence leading to improved service productivity for our global service associates
- Demonstrate ability to seek feedback from stakeholders as well as leverage metrics and internal analysis to identify opportunities to improve service delivery for stakeholders
- Liaise efficiently with internal stakeholders and senior management, and efficiently structure communications, business analysis and professional presentations
- Drive Media CoE to enhance client experience, engagement and other operational metrics leading to higher Promo pipeline and client retention for the organization
- Graduate program & having up to 0-4 years of work experience
- Exposure to digital content review, content management, content licensing/editor
- A keen eye for detail while reviewing client s collateral
- An excellent command on written English and can write succinct messaging to ensure clients understand the review comments/feedback
- Strong aptitude for qualitative and quantitative research and analysis
- Practical, intuitive problem solving and the ability to translate analysis into actionable insights
- Excellent oral and written communications skills, and proficiency in English
- Strong orientation towards process and operational excellence
- Strong cross-functional collaboration skills
- Strong Microsoft Office expertise -Advanced Excel, PowerPoint
- Basic knowledge of Google scripting, Python, VBA
- Enjoys working in a collaborative and high performing team environment and keen to accelerate learning curve
- Detail-oriented with high personal standard for quality and accuracy
- Skillful in managing expectations of varying stakeholders (internal & external)
- Quick Learner, Process- driven
- Competitive salary, generous paid time off policy, charity match program, Group Medical Insurance, Parental Leave, Employee Assistance Program (EAP) and more!
- Collaborative, team-oriented culture that embraces diversity
- Professional development and unlimited growth opportunities
Employment Type: Full Time, Permanent
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Rating based on 23 Business Analyst
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Anonymous · Data Science & Analytics
in Gurgaon / Gurugram
Gartner Benefits, WLB, Abundant leaves, collaborative culture.
- Salary - Good
Overall Gartner was a employee centric firm. But some new leaders have introduced micromanage their team members. Gartner promote switching careers through IJPs. But have heard some leadership have restricted some candidates from their end. Organic promotion is difficult. You may have to look for IJPs for a role change. Though t..Read More
- Promotions - Bad
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