ServiceNow with Scrum and Business Analyst

ServiceNow with Scrum and Business Analyst

Roles and Responsibilities:

- Embody an agnostic agile mindset, experimental approach, apply the right mix of support and challenge that empower teams to continuously improve.

- Mentor teams as they transition to an Agile approach and new ways of working.

- Coach cross-functional teams on optimising Agile ways of working, identifying waste, improving feedback loops.

- Contribute to our Agile Community of Practice (CoP) re: Lean-Agile principles and practices.

- A coach embedded with a cross functional team of product owners, project management, UX design, engineering managers and other internal stakeholders to facilitate outcomes of discovery and definition phases.

- Facilitate key Team of Teams events, retrospectives and workshops, e.g. Story mapping, value stream mapping, Scrum of Scrums, Product Alignment. Ensure synchronisation between Team of Teams and Team-level agile cadence.

- Maintain a focus on Lean/Kanban metrics, leading and lagging indicators. Raise visibility of Team of Team level impediments, risks and dependencies.

- Support/generate Agile project management reports (e.g. generate Jira queries, planned vs. earned value reports).

- Ensure psychological safety and an engaging space for team collaboration, learning and agility maturity assessments to bring about continuous and measurable improvements.

- Work closely with the platform vertical lead to ensure alignment between strategy and execution. Coach other team members, review team dynamics, health.

Mandatory skills:-
- Skilled in Lean Agile practices, facilitation, teaching, coaching.

- Knowledge of mentoring, transformation and business productization, ideation, design, development, testing, CI/CD, DevOps.

- Ability to understand and properly utilize market standard tools used in the Agile space.

Project: ServiceNow ITSM

- ServiceNow IT Engineering DevOps dedicated to ITSM Product Owners delivering : all ITIL processes as instructed by ITSM Product Owners

- Improvements to reliable and secure operations for compliance (control standardization & automation) and process areas

- Business case: ServiceNow IT Engineering DevOps dedicated to ITSM Product Owners delivering : all ITIL processes as instructed by ITSM Product Owners.

- DevOps BAU development team for ITSM : all the ITIL processes, such as Request, Incident, Change, Asset etc.

- This includes the shared costs for running ServiceNow DevOps, such as : ServiceNow Design Authority, Architecture, Release and Platform Team.