Store Supervisor - ROYCE' Chocolate

Job description

Responsibilities:

• Delivering an excellent customer service experience on a consistent basis
• Addressing customer concerns in a diplomatic manner, striving for resolution and providing feedback to the Store Manager for the improvement of the process
• Managing retail operations, including cash, store operations, inventory, and shelf life
• Generating management reports to track performance and contribute to merchandising plans.
• Executing store opening and closing protocols efficiently.
• Leading the store operations in the absence of the Store Manager
• Managing e-commerce order fulfilment. Including but not limited to overseeing the entire process from order placement to final delivery, ensuring timely and accurate processing.

Candidate Qualifications & Skill Requirements:

• Around 0-5 years in Retail Sales
• Excellent customer handling and communication
• Must be well organized and diligently structured in their approach to any engagement.

Job Location: Mumbai, Bangalore

Reporting Manager: Store Manager

About us:

Burgundy Brand Collective is one of India's fastest-growing specialty retail companies with stores in 9 cities. The company partners with best-in-class international luxury brands to offer Indians a window to the finest food and lifestyle themes from across the world. Our brand portfolio includes Royce Chocolate- a premium Japanese confectionery brand, Onitsuka Tiger - a leading Japanese fashion and lifestyle brand, Provenance Gifts a marketplace for curated gourmet gifts, Ligne Roset a luxury French contemporary furniture brand and Jacadi Paris - a luxury French children's wear brand. The plan is to aggressively (yet astutely) scale out a portfolio of international brands pan-India.