Customer Service Executive - Provenance : Gourmet Gifts & Hampers

Position: Customer Service Executive

As the Customer Service Executive, you will be responsible for managing and maintaining customer satisfaction. An outstanding customer service executive should possess a proven record of accomplishment of successful customer service and management skills. Along with the team, you will be responsible for ensuring that the customer experience delivers the brand values.

Role & responsibilities : •

• Educating customers by presenting and explaining retail products, answering queries, and helping customers make selections by building customer confidence and offering suggestions/opinions.
• Replenishing retail shelves as per store requirement.
• Managing store visual merchandising and managing customer billing and gift-wrapping.
• Maintaining the Daily/Weekly/Monthly inventory records and supporting the Store Manager in stock reconciliations.
• Maintaining a safe and healthy work environment.
• Following the cleaning and hygiene guidelines set by the store.

Preferred candidate profile : •

• Candidate should ideally have 1- 5 years of experience in the similar profile.
• Graduate in any stream. Hotel Management qualification/ course will be an added advantage.
• Experience in a retail setting will be an added advantage as well as an experience in luxury retail or hospitality.
• Good written and verbal communication skills.
• Ability to work well under pressure.
• Flexible and works well with a team.
• Ability to multitask.

Job Location : Chennai

Reporting To - Store Manager