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Technical Support Team Specialist
Bugfoo
posted 25d ago
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Key skills for the job
Job Description
- Manage email address inboxes and support ticket pipelines for customer support.
- Collaborate with cross-functional teams (sales, development, leadership) to resolve complex issues and support clients.
- Comfortable working with a task management system to complete assigned projects.
- Availability during business hours.
- Troubleshoot and debug customer issues.
- Stay up-to-date with technology trends and cybersecurity industry news.
Requirements:
- 2-3 years experience or greater in technical support or client relations.
- Familiar with APIs and real-time web services or data enrichments.
- Friendly attitude and strong work ethic.
- Strong problem-solving skills and ability to work independently.
- Excellent communication and collaboration skills.
- Basic understanding of CSS, HTML, JavaScript, Git and SQL.
Extra Points For:
- Understanding of PHP and Golang.
- Ability to work in VueJS.
- Advanced system administration skills.
- Advanced knowledge of MySQL.
- Ability to work in low level languages and/or understand binary.
- Advanced knowledge of virus scanning technology and/or malware analysis.
- Advanced knowledge in any of the following: monitoring software, Postman, web server technologies, hypervisor technologies, networking, machine learning, artificial intelligence, packet analysis, custom file formats, binary trees, etc
- Understanding of IPQualityScore s APIs, frameworks or other utilities.
- Able to speak/read/write in another language outside english.
Employment Type: Full Time, Permanent
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